I got Fetch Pet Insurance for my dogs first year. I used it only a few times so, I decided to cancel. I emailed them to cancel as I work during thier hours. They REFUSE to cancel unless I talk to a sales rep on the phone. I have never had such an issue with a company in my life.

The agent explained everything so I could understand and was very courteous and helpful.

I've dealt with them several times and have found them to be VERY SLOW in processing claims. Additionally, they say they've paid a claim and it takes forever to actually receive it. Also, when asked why it takes so long, they simply say "short staffed." I made the comment, "maybe I should have considered a different pet insurer," their response was simply, "that's totally up to you. I guess they figure that one less client means less claims to process. I would seriously suggest that you consider other pet insurance options.

Having pet insurance has saved me time and again. It doesn't cover everything, but so far it's covered the unexpected things, like emergency visits and diagnostic testing. Sometimes there's a wait (4-6 weeks) before a claim is processed, but eventually it all works out. I do wish they covered more standard things, like vaccinations and preventatives, but overall, what I have gotten back is more than what I pay for the year. I don't hesitate over vet bills to make sure my dog gets the best care, and that's the best peace of mind.

The claims process was a bit lengthy but very easy. A chat and some uploading and my claim was processed immediately. The sheer ease of this was fantastic. I feel like I got a good price on my Pet and Renter's insurance and it's good to know the claims process is so easy. I would recommend Lenonade products to my family and friends!!

Only in a wonderfully idealistic world would a credit card company offer pet insurance! It’s just incredible!

One of the best insurance company for pets when it’s time to make a claim. No hassle, super fast processing.

When there was an issue getting a new policy added to my account on the website, Carly was an absolute lifesaver! She was very kind and quick at getting everything set up. Quick and painless!

Jon was very helpful and went thru every guidelines on my liability insurance . I will be calling Jon back to get full coverage . Best experience I’ve had thus far .

I've had this insurance for my dog since he was 6 months old and he is now 12. Yes, the premiums start out low and slowly increase yearly. With that being said, this company is excellent at paying out the claims. It's very easy to submit a claim and the payout is usually about 3 weeks you will have your money back, and it's 80 per cent of what you paid. These past few years have been rough for our dog. He started out a few years ago with a torn ACL and heart condition to which he needs an echo every 6 months and medication. He had the surgery to repair his knee and Fetch paid us back 80 per cent. It made a huge difference. This year with Fetch, we actually almost met our annual limit of $15,000. Our dog had a cancerous tumor, tore the ACL on his other leg, needed a CT Scan, echos, plus consults with surgeons and oncologists. The cost of the 2 surgeries, one to repair the ACL and the other to remove the cancerous tumor, was about $6,900. Fetch sent us a check for $5,548 just a few weeks later. Amazing. They are very consistent and the customer service is excellent. Don't listen to the negative reviews. The premiums are going to increase as your dog ages, but it is well worth it when you have a few rough years like we have had with our dog. Also, I get my dogs medication through the Fetch Pet Pharmacy and instead of paying $100 a month, I pay only $20 a month after submitting the receipt, they send me the money. When you get pet insurance you have to think about the future. When dogs reach a certain age, they get sick. This is an excellent pet insurance.