Very long delays with submitted claims.

Had them for a month they took my money and then when I submitted the bill after the dog being fixed microchips needles and everything it was a big Bill. And now they're fighting not to pay any of it they keep asking for more documents they keep asking for bills prior to even having them as an insurance I submitted the bill I submitted the stuff everything else that should be more than sufficient and I shouldn't be held up asking for more crap you have everything. Cancel the movie going with somebody that actually that can build directly and I don't have to go through this first bill and they don't want to pay a cent took my money won't give it back and won't pay nothing for the bill not a very good insurance beware of this pet insurance I have e submitted all medical records I have submitted a full detailed bill so everything has been submitted they're now asking me for bills prior to having your insurance which they have no right to ask for

Too much time processing claims and your Premiums are unacceptable which has caused me to cancel my policy.

I thought I read when I was first signing up for my policy that "pre-existing conditions" did not matter. I took all the time to sign up for insurance, paid the premiums, only to discover that pre-existing conditions is excluded from my coverage. I will be cancelling my coverage as the main reason to purchase insurance for my dog was to help cover VERY expensive costs for testing for something that we don't know what it is.

No mechanism to cancel or change your policy.

Very disappointed that my dog's care for her recent diagnosis of cancerous fibroid is not being covered at a holistic vet. The ozone therapy is "alternative" and only covered with an additional rider that needed to be purchased at onset of policy 12 years ago! This falls under "things not covered" Naturopathy, that I should have anticipated needing or knowing that this therapy would fall under this. Ironic thing is that if I had chosen a riskier surgery for my pup- it would have cost thousands more in claims but would have been covered. Make it make sense....??? My premiums started at $30ish/mon and now well over $60/mon in 12 years with no claims and NOW that it's needed... not paying for her therapy that can help her.

After paying in for eight years with zero reimbursements, my policy jumped from $50/moth to over $150.

We sent in a claim and it is still in for review two months later.

If your let has anything at all age related, they will deny any accidents as pre existing.

Premium doubled in about one year. No letter, just an email that could (and did) end up in the bin. Shame on this company for squeezing pennies out of struggling families in these difficult times.