Poor customer service and don’t reimburse for a lot of things.

Terrible. They deny your claim without an explanation. Unacceptable!

They took a month to deny my claim for simple flea treatment. They never tried to contact me or my veterinarian

Title says it all. The service needs improvement. I submitted 3 claims the same day. 1 was taken care of, but the other 2 haven't been touched. I try and chat in, they just reply with scripted language "were sorry, claims can take up to 25days to process"... blah blah blah.. YET when Pests Best wants their money, they will get rite on it and collect it promptly.. Why shouldn't the customer receive the same prompt service? Oh, I know why, they don't want to pay out money, they only want to receive it.. figures this is why insurance companies get a bad reputation. Sneaky tactics..

I like the policy but I dislike that it takes forever to settle my claims.

deney every claim

Keeps raising costs

Since we began in July, there has been constant confusion, declined claims because of missing paperwork or additional paperwork required. The claim details are muddled together making it impossible to understand or know what has been received and acknowledged and what hasn't. We have been working on our first claim for over 100 days already and we are still not fully resolved. The process is a client nightmare and since Customer Service is separate from claims, every time we talk or submit something its another 3-5 business days to find out something else is wrong. While the CS agents are trying to help, they really can't when the claim agent isn't present to help. Communication back was poor, nothing was clear as to what was missing, its impossible to reconcile the invoices back to the claim# and condition categories. I didn't make any progress at all until we asked to have a supervisor intervene. James has been the saving grace so far. But when your pet has an illness, all this is the last thing you want to have to deal with.

I feel like MetLife seems to Delay in reimbursement of processing. This area needs to be somewhat improved

I am SO disappointed at how much premiums have increased. It feels like a complete bait and switch. Beginning November 1, I will be spending nearly $5500 per year and that's WITH a deductible. Insane! I began my same policy in 2022 and I was paying $1750 per year on premiums. Beginning November 1, I will be paying $5500 - that's with a decrease of a measley $50 in deductible. I can no longer afford these payments. Have no choice but to discontinue my policy with MetLife.