I have never had a problem with Healthy Paws. The app is easy to use. Claims are reviewed and processed quickly. Customer service is helpful. It couldn't be easier. My fur baby passed recently. The emergency vet bill was over $20k. I was nervous that Healthy Paws would find some reason not to honor the claim like most human insurance companies. I was wrong. They honored the claim and reimbursed me 80% no questions asked. I absolutely recommend this company for solid coverage and ease of use.

Wow! It was very fast and easy to file the claim.

The insurance process has been, extremely great with Bella being sick.

Healthy Paws is a lifesaver! We have used them for over a decade for 2 labradors and couldn’t be happier for doing so. Healthy Paws quickly evaluates claims and pays them promptly without question. Very recently our lab was diagnosed with double hip dysplasia requiring us to change vets to give him the best treatment. Our vet immediately diagnosed the problem and implemented a medical treatment plan which is ongoing and substantially improved the quality of his life. The care and treatment was expensive and Healthy Paws reimbursed us immediately after claims were submitted.

I was happy with Lemonades handling of my recent claim .it was dealt with professionally and quickly.

The response time for Embrace is great, but like any insurance company, they are always looking to tie claims to preexisting conditions which in some situation aren't the case. Just because one of multiple symptoms may be a preexisting condition, shouldn't make the entire claim tied to that one condition. For example my pup had a pancreatis attach which resulted in numerous tests, medications, and a hospital stay. Because he had diarrhea for a portion of the 5 days he was in and out of the hospital, the entire $4500 claim was denied. The nausea wasn't diarrhea related, the ultrasounds, xrays, food enticing medication, multiple pain relievers, all had absolutely nothing to do with diarrhea, yet the entire claim was denied with the rationale of preexisting diarrhea. This is frustrating and feels like railroading. I've actually considered switching insurance companies because of it.

Cared about my pet and fast friendly service.

First coverage was expensive but I thought worth it. But then I put a claim in for an ear infection and because my dog had one ear infection in his life before they said it’s a pre existing condition. That like saying he had a cut in his leg now all cuts on legs won’t be covered. That ear infection was a year earlier and had healed this was just another one which can happen.

So easy to file a claim! I mostly submit for monthly grooming and then for yearly/routine vaccinations. Highly recommend Embrace Pet Insurance

Outstanding service! We’re so thankful for Healthy Paws! It’s such a relief knowing our four-legged baby is truly cared for. We went through multiple emergency visits and many days of hospital stays in a short time, and they covered everything without any hassle. Their support during such a stressful time meant so much to us. The app is also easy to use... submitting invoices and getting reimbursed was effortless. The team is so kind, responsive, and truly cares. We’re beyond grateful and highly recommend Healthy Paws!