Ease of submitting claims and quick turnaround.

Our claim was processed immediately and they paid the claim shortly thereafter. Healthy Paws is very clear as to what expenses are covered, and are easily accessable if contacted with a question.

I took time in choosing pet insurance for my dog, Rookie. I chose Spot because it had 2 different tiers. I chose the Gold tier. It covered everything i needed for Rookie. I have health insurance why shouldn't Rookie. It was a life saver.

Most importantly, their premiums are raised annually at a higher rate. At least $40-$50 more a month. I've been with them for 5 years and sorry I picked them. Unfortunately, other insurance companies will not cover pre-existing conditions even if they are minor like an ear infection. Also, their operational phone hours are short. You're lucky to reach them before they close for the day. I should have gone with Trupanion.

So simple and fast turnaround. Highly recommend.

María Roel help me a lot

I had major medical for 7 1/2 years, never needed to use it. Nationwide cancelled my insurance in 2 months after he turned 8.

I bought a policy the day I adopted my pup back in 2019. Since he has had a couple of major medical issues. Healthy Paws has been great about paying claims. I typically have a refund in my account 1-2 days after submitting a claim.

None

Auto renewed my policy and took a payment even though I asked not to auto renew. Only contacted me on the day of renewal to tell me. I contacted the company via email and they made it very difficult to cancel and when I finally did cancel I was told I'd be refunded for what was left on my policy. I did not ask to auto renew and only used a few hours of the new cover, because they didn't inform me in good time and ignored my do not auto renew request. I'd never use this company again and I have reported them to the Financial Ombudsman Service to whom they are well know.