I have been re-imbursed the incorrect amount multiple times, and as a result I have been forced to physically mail a check back to MetLife. This is incredibly irritating, as I do not like mailing physical checks due to the safety risks. I should be able to send back the reimbursement via online as per every other modern insurance company allows.

I was disappointed this time about an ear infection not being covered as a illness. It was not a condition for which she had been previously treated so I believed it would be covered. It was discovered at her annual checkup but was a new illness.

I’m extremely disappointed with the inconsistent and misleading practices of this company. My pet’s condition has been covered multiple times in the past, and I’ve successfully appealed similar denials for the same diagnosis and treatment. Despite this clear history of coverage, my most recent claim was inexplicably denied. This inconsistency shows a lack of integrity and reliability. It appears the company prioritizes avoiding payouts over honoring its own policies or supporting pet owners who depend on them.

Taking very long to review my claim.

I have liked the coverage and customer service when ive called in however the time from claim submittal to being reimbursed is fairly long, the system used to pre-sort the uploaded documents is flawed and causes issue, ive had entire claims completely lost after receiving confirmation of submitting, and with a 65% increase in my premiums after the first year of working with yall it feels a bit like bait and switch pricing wise

I like how easy it is to submit a claim, as well as speed of payment. I don't like that my premium went up 20% in one year. I'm looking for a new insurance provider.

Sky high prices. Increased the monthly prices over &50 and did NOT NOTIFY THE PET OWNERS. Scammers

Continually denied & wouldn't accept the only records we had for our recently rescued dog. Denied claims with inaccurate statements & reasons. Would strongly recommend not ever using this "scam".

Claim processing is rather slow. Customer service is rather slow. I should’ve done more research before signing up with them because now that I know there are definitely other insurance companies that are better and at this point I’m kind of stuck with them because another insurance company won’t cover anything that’s already been covered they can consider it pre-existing so my dog deals with allergies and if I go to a different insurance company, they won’t cover the allergy treatments now. But at least it is some insurance and it’s somewhat covered so at least I’m getting something back although at a delayed pace and not at a high rate.

I was impressed with them but after just 1 year their rates went up! Not just a little either. I now pay $60 more a month. They blamed it on the vet raising their prices but I ask my vet and they said their prices have remained the same. My older dog had to have some dental surgery and it was a tad pricey and to me they are like any insurance company that as soon as you file a claim on them, they will raise your policy and that’s what they did then they’ll lie to you and tell you this is why they did it. Trust me I was P.O. Stated that they sent an email out saying that the prices were going out, but I never got anything. I went back through all my emails. I got nothing.. they raised one of my animals so for a total of 60 more dollars a month which they think people are rich I guess and they don’t really care if you leave them or not I’m telling you right now just now after a year, your insurance prices will go up regardless.