Just received notice of my policy increase for my healthy paws plan for a 4 yo dog. The new premiums are already beyond what I’m able to afford, but now they are going to raise the plan $10 more per month due to an address change. They did this last time we moved and said the new state was more expensive than where we lived previously, now we moved back to our old neighborhood and somehow it is more expensive than the previous state they said was more expensive than this. I’m frustrated because it seems like we are being penalized for moving, and now the plan is double when we started. Basically, it’s already stretching my finances, and I’m concerned about sustainability at this rate and how much they raise the policy every year. We barely hit deductible as is and only hit it once or twice in the life of the policy, never gotten much back in claims, thankfully (glad to not have had crazy issues yet, knock on wood) At 4, dogs can start to have other issues, and I’m concerned that other plans might have preexisting condition policies and not cover if other issues develop and we don’t switch in time. Any advice or other option recommendations? I like healthy paws because they are easy, generally pay the policy claims very fast, and I trust that their coverage will last. But given the costs, I’m not sure where too go from here.

I paid my premium online on Aug 5, and they took the money. I have a receipt. I received a cancellation notice today saying I didn’t pay the premium. I looked and my insurance expired at 11:59 PM on Aug 4. Has anyone had a similar experience? Any guidance is welcome?

Got this chat request today from Healthy Paws. I don’t have a policy with them, I just comment when I see the insane premium hikes they’ve been doling out lately. Healthy Paws, folks are starting to ask questions about your rate sheets and what you publicly disclosed and what you actually charge consumers. I’m not an actuary, so I’m no expert, but it’s wild to me that any state would sign off on a 200% 500% or even 1000% increase. Maybe they did. But it is feeling a bit shady. You should publicly disclose your algorithm and show us! There are lots of people here who would love to see this information provided transparently. We all expect annual increases. It’s the name of the game. But we don’t expect to pay faithfully for years and towards the end of our pet’s life, have our premium jacked up so high as to be an insult. So unless you have some kind of reasoning for that…or a promise to fix it, it’s impossible to recommend you anymore on this sub by most people with brain and a conscience.

I have been waiting for payment for my cat's surgery. I have received communication from the company stating theinformation has bee submitted for approval since 09/25/2025. All information was sent. They have my phone number, email address and still no other contac5.

For some reason my email is now not associated with an account after I paid 469$ for an annual membership. Now have to go through the hassle of figuring out how to fix it so i can even put in a claim.

Don't be deceived by the tons of fake "invited" reviews the company is producing in order to counter the very real and legitimate continuing trend of negative reviews. Healthy Paws has completely gone down the toilet and is utter garbage now. I had them for my previous dog over a decade, until she passed away a few years ago and they were very good. Took care of everything with only minor issues. So, when I got a new dog, I obtained a new policy with them without question. BIG mistake. Should have read the reviews on places like Reddit and here to see what a trash heap they have become. Healthy Paws of old is gone, and the new Healthy Paws is about massive policy increases and endless garbage BS excuses to not pay claims. Refused to pay my 4 digit medical bill for a procedure I approved because I was confident they would pay, but they refused. Communication is horrible, denials are just arbitrary, appeals non existent, phone support is off shored trash where they just read a script, customers regularly document insane premium increases of 100s of % from their starting point. Stay FAR away from this dumpster fire of a company and do not let them cheat and deceive you with their sudden flood of "positive" reviews they purchased with "invited" positive feedback.

I guess this leading statement in the comments box, "What went wrong this time?", explains their work. My dog is experiencing something to cause him to vomit and I've had numerous tests done on him to see what might be the cause. Because a vet visit 11 & 1/2 months ago mentioned vomiting, Embrace stated this is a preexisting condition. Vomiting? Really? Who has a dog who didn't. My case is extreme this time, but Embrace refused to reimburse me a dime on anything. They said he would be covered for vomiting in the future if he has no further case of it for 12 months. I guess I missed the window of opportunity by half a month.

Unfortunately, I was forced to switch to Pet’s Best after the old insurance I had for 7+ years kept rising. As soon as I did, my poor dog started to have issues and Pet’s Best found every reason not to cover things. Where I was trying to save $, Pet’s Best has cost me more.

Embrace insurance is very deceiving on how they do their claims. They nit pick all the fees picking only the low fees like a cone for an emergency visit but not the actually emergency exam and medicine. I feel this is a rip off for all customers. Also the claims adjusters are not good trying to have customer do their job and me having to spoon feed them on how to communicate and read their own email. Do not recommend this company for anyone.

When I adopted my dog (a puppy) from a shelter they used a site that in the process offered this pet insurance that would kick in at midnight after you adopt your dog. Not metlife's fault but you didn't get to choose much or read much about the coverage other than you can buy more that would cover more day to day stuff which I did not (and still don't) care about. It did not though state that there is a $5,000 per year cap, just that it'd be a $250/yr deductible and 90% reimbursement which I do fault them for. What was confusing then was it seemed like you are locked in for a year. I called and the rep said no you can cancel any time even if you make a claim. I am still not certain what will happen when I cancel because you have to call to cancel, you can not cancel online like you can with other insurers. I have HealthyPaws for my other dog but that takes 15 days before you can make your first claim which is why I went with this temporarily. The next issue is many people don't keep the shelter's dog name for a puppy. You can't update your dogs name, you can give them a nickname so I put that down before any claim. Clearly that wasn't enough for Metlife to understand that the claims are for my dog. The other issue is their claims process is extremely slow. 3 to 5 days to just review your claim then an additional 10 plus to process it. After a 10 days I got my claim rejected. They wanted an SOAP which I submitted (this is your medical history) but they also wanted invoices...which is also what I submitted. Everything is line itemed and the same invoices I've submitted to HealthyPaws and get paid on within 2 to 3 days. They also said my pets name is wrong in the email but not on the site. I will give them this: one thing is weird in that there are invoices from 2 clinics because we had an after hours incident, but they don't say which vet they want SOAP for or anything. TLDR; everything is slow, opaque, you get emails and links to "view your packet" and most don't go to your packet, and it seems like the bad parts of human health insurance. I have had 3 dogs on HealthyPaws including one that got various cancer treatments (radiation therapy and chemo therapy) and it was all so much easier, faster, and more humane.