After creating the quote, I received the link via email to retrieve it. Retrieving it was fine but after filling in the information (including credit card), I hit the Purchase button and I got a pop up box and then it just returned me to the form page. I had to type in the URL manually in another browser in order to successfully sign up my pup.

Please do not process my application. Online it quoted $23 a month. I filled out the application then get an email saying over $49 a month. I'm not paying that amount nor is it even in the ballpark of the amount it quoted online which prompted me to complete the application.

They wanted me to write a review when the policy hasn't been issued and is waiting. I have given them a 3 star review because it was simple to determine which pet insurance policy is correct for me and the price is right. The program is super easy to use. I'll know more once I actually get the policy paperwork and have a chance to use it!

Told me 60$ for the coverage I wanted, but once it was said and done, it wants to say it's going to be 115 for initial payment? That wasn't what y'all just told me

Taking longer than anticipated for the underwriting process.

I feel like it is pointless to call, there never seems to be a good answer for rate increases or cost discrepancies. They just basically say you are screwed, good luck changing things at the next enrollment period!

🚨 Attention Pet Owners! 🚨

app needs work.

The website did not work correctly. I got as far as inputting my payment details, but clicking on the submit button didn't seem to do anything. I clicked it several times and I hope it doesn't process that many times. A modal popped up for a split second and then went away, and I was still on the payment entry screen with the submit button still active. I assumed it wasn't working but then I got an email seemingly confirming my submission went through? But I didn't get any confirmation when actually entering payment details so I'm not 100% sure. Overall, this has been a kind of tedious and frustrating process.

Turned my dog down for insurance. Didnt even have the class to see if all of the cancer is removed tomorrow. Just saw cancer and stamped DENY