I wanted the same coverage for both of my kittens and that is not what happened. Waiting fir customer service help still.

Adding pre-existing conditions that don't exist, even though multiple emails, notes, and vet notes CLEARLY never said it's pre-existing. Also, the condition is not even currently existing.

Put in for this insurance about 2 weeks ago for cat... Haven't heard back since. But they did take my money. Haven't even gotten policy in mail yet ...

The application is easy enough, but once I put in all my information, it errored out and would not submit.

Purchased plan 3 weeks prior to pet required vet visit due to respiratory infection and arthritis inflammation treatment. Representative advised me vet visits would be covered. Vet examination, xray, and 3 medications. Cost was 544.49. And Nationwide covered 0 cost, nothing. Greatly disappointed buyers beware!

Web site navigation to items covered and items excluded is difficult. Exclusion lists have sub pages that do not complete rendering and leave bottom half of page not accessible.

I only wanted a quote.

It was EXTREMELY difficult to understand your representative on the phone. She was VERY nice but she had to repeat things MANY times. She spoke too loud and too fast! As a result, I'm sure I missed some important information.

Took out a policy more than a week ago never heard another word. Don’t know if I have coverage or not. Not sure I want to do business with the company who tells me my files and underwriting and they’ll get back to me when they make a decision. In reading through the reviews, this appears to be a very common problem that either you never hear back from them while your file is an underwriting, you do hear back from them and they cancel your policy before it’s even issued for underwriting reasons, or lastly policy just shows up in the mail with no explanation as to why it took so darn long to get there, and you find that the effective date of your coverage is weeks after you applied. This is very poor insurance underwriting to say the least. Wondering what individual state departments of insurance would think of these tactics. Also seems to be a common theme where after you have a claim, even though your policy is still active, they’ll cancel your coverage and then invite you to reapply only to add multiple exclusions based upon prior claims.

Two policies were set up for the same dog. I called the Nationwide representative twice, left a message at his extension, and never received acknowledgment or a call back. I called the general line a day later, and the situation was resolved. Not using email in this day and age (fax, really?) is ridiculous. If my company didn't offer a discount for pet insurance through Nationwide, I would have gone with another insurer.