Y'all have gone up in price 3x and lowered benefits in a span of one year.

I have had coverage with my dog since I brought him home 9 years ago. Apparently the coverage lapsed last year because I pay by the year not the month and it was not automatically taken out. I did not know this until today. Very poor customer service in my opinion. They should have notified me more than once that the coverage was lapsing. They said they sent 1 letter which I never received or I would have immediately called and renewed it. I feel like they were trying to get out of covering him.

You are asking me for a review 5 days after I paid you YET. The insurance coverage will not begin for 2 weeks

Pet insurance should cover yearly vaccinations, exams and spay and neutering

I found out my dogs coverage had lapsed 2 months ago on 2-28-25 not from Nationwide but from Walmart when I tried to get a discount on his prescriptions. I was told a letter was mailed when my credit card payment was denied 1-28-25 but I did not receive it. My card had been compromised so I missed changing this auto payment to Nationwide. You’d think Nationwide would want to email me and let me know of this payment error to keep me as a customer. But no email was sent nor was a phone call made eventhough you have all that info. I’m shocked I didn’t even get a notice to re apply. This could’ve gone on for months. Since I wasn’t notified I did not have a chance to reinstate my old policy. Now I have to reapply and wait for 2 weeks to make sure my dog is covered. Very poor way to treat a valued customer. I’d like to be reinstated without waiting.

What happened to through payroll

If you go back to edit anything or even to take a second look the information you have entered is not saved. Frustrating

Electronic application, paper mail response, no way to contact email or otherwise.

- My personal information (email address) did not update.

My coverage was dropped 40% due to "discontinuing my current plan" that I have had for years. I was told the plan had subscribed to didn't exist anymore and I couldn't be grandfathered in and no other plans existed unless I cancelled and reapplied in which I would be denied coverage due to pre-existing conditions. I did add another dog to my plan before I found this out, and she is on a different plan with 30% more coverage than my dog, who was just dropped by 40% coverage. So another plan does exist, but I'm not eligible for it even though it's still less than the plan I was on for years. I used to recommend Nationwide to all of my animal contacts and through my network of training, rescue, adoption, Veterinary, grooming and shelter clients.