A waste of time, money and effort to signup and deal with this company.

Misleading and expensive. I had signed up for my kitten's pet insurance. I have the wellness basic plan and have spent about $1,200 during 2 visits. I've received $105 back in total as that is the MAX I can get for vaccines and other procedures. To make it worse, I have a $500 deductible. ZERO DOLLARS WENT TOWARDS MY DEDUCTIBLE. I will be cancelling

Very pleased with Figo. So glad I purchased this insurance when my dog was just a puppy. The coverage is excellent with various options, online claims process is user-friendly with prompt claims payments, and customer service is outstanding with helpful people to answer questions. I’ve had other insurance for my previous dogs, but Figo is by far the best!

Figo has a lot of language to make you think you're getting coverage where you're not. Their plans are designed to confuse you so you're left with the bill at the end of the day. When attempting to understand my coverage policies, I was hung up on, and then when I called back, I was rerouted multiple times.

Figo has always covered our Claims quickly. Very thankful to have both our Dogs insured with them. Excellent customer service too.

None

This insurance will find any excuse not to pay you it’s a gimmick

For the time I was with Figo Pet Ins., they made timely reimbursements and explanations, they were readily available to help by phone and in person. In the end, when my pet was sick, passed away and the bills were soaring, they made quick reimbursements. It was a big load off my mind. I have and always will recommend Figo Pet Ins. Thank you for making this tough time a little easier to handle.

Very bad company seems they do everything to not pay you back

I read all the reviews both personal and business ratings by companies such as Forbes. What a surprise it was to make my first claim in almost four years for my dog and get the “ run around”. I made the claim the middle of June and was assured that this claim would be reviewed by this past Wednesday- 7/ 20/23. Several phone calls and faxes prior to this have been made. Today is Thursday and of course no response to have this claim settled has been offered. (all necessary paperwork has been sent twice ) My payments have been made on time ( drawn from a credit card) and I expect service to live up to their commitment ( usually 2-3 days processing time per their website). I have no recourse but to warn others of the false claims Healthy Paws makes. I am retired and I chose this policy so that I would not have to “ worry” about giving my dog the best care possible even with my being on a limited budget. I wanted that reassurance of a healthcare plan that would take care of my “ loved “ friend if unexpected occurrences happened. I have not received that help or assistance Please be warned and look at other policies . Our “ furry” friends deserve better!! I’m hoping that these comments will be published.