ASPCA is a terrible pet insurance company. My pet was injured in an accident and both of her back legs stopped working. I had the accident insurance and they claimed that even though the injury was caused by an accident, it was not covered because she is a french bulldog. I went through multiple rounds of calls with them and they did not budge. Ended up cancelling with them. DO NOT RECOMMEND

I recently signed up with ASPCA Pet Insurance, and I can honestly say the experience has exceeded my expectations. From the very start, their customer service has been exceptional — every representative I’ve spoken with has been kind, knowledgeable, and well-trained, making me feel supported and valued as a customer.

I have submitted my first claim and I’ve had nothing but problems. I keep getting messages that the medical records need submitted and after multiple submissions from both myself and my vets, in addition to multiple calls with no resolution, I feel I need to submit this review to warn others.

I have had pet insurance for our lab for 8 years. 3 years ago, due to her age, my existing policy was transferred over to ASPCA, along with a significant rate increase. I have NEVER filed a claim until 2 weeks ago, for an ear infection and her inability to put weight on her front paw. My total bill was $1300+, with a $500 deductible. So far, I have heard nothing from ASPCA and the website indicates that the claim is "in que". I spoke with a customer representative, who told me that he would take care of it, and so far nothing. After further research, I learned that in the state of Florida, pet insurance, is under the jurisdiction of the State Insurance Commissioner. The good news about this, is that companies that deny and delay claims can be forbidden from doing business in Florida. If any of you are in Florida, I have attached information on how to file a claim.

So far ASPCA Pet Health Insurance is not paying treatments that should be covered, not communicating about what is needed in order to pay a claim!!! Just declining saying unable to obtain medical records from the veterinary clinic?!!! Then why didn't they ASK ME for it?!!!

Failed to payout simple inexpensive claims.

The insurance is accepted at many clinics so I can take my pets where I prefer. The rates are excellent and affordable. They also answer the phones and clear up any confusions

Very friendly and knowledgeable people that work there. You can just tell they love pets and it shows. Would recommend them to everyone!

Thank goodness our dog did not have any health issues this year, so we did not need to use the insurance.

Was good the first year but now it seems I constantly get claims denied for all kinds of different reasons? Never the same answer on why from the reps I speak to? Inconsistency big time lately? Once you have any pre existing, they figure they’ve got you stuck so the denials begin I guess. It’s always about the almighty dollar I guess with all insurance companies. Sad. 😞