File 3 claims and got not reimbursement on any of them. 2 were of them were due to an illness

Every year our insurance goes up by almost $20 a month. Our dog just turned 5 and it’s almost $90 a month. Can’t imagine how much we’ll be paying when she’s *actually* old. And of course, I can’t shop around because now she has pre-existing conditions, like allergies.

annual premium increased 38% ($135) after one year with zero claims for three year old healthy pet. no explanation provided. when i called to review the increase with agent, she could not provide anything specific, just pointed to the fact that "CA rates may be higher than other states...."

My Claim was closed due to a request for records not being provided - but the actual vet records don't exist because no visits were made during the required period that Figo requested. I submitted an inquiry via email and got the automatic "we're working on it for you" email...and then nothing until this review request came into my mailbox.

you were supposed to get back to me . I called twice with no response I am cancelling

Reply from Figo Pet Insurance

This is my first experience. As I have questions now since my first claim was not properly handled. I need to educate myself

I can’t get a copy of my policy. Absolutely ridiculous and I’ll shop for another insurer.

They will find any reason to deny your claim. I got my dog from the pound and all of his old medical history we could not get ahold of because it was not given to the pound we got it from. We only had the medical records from whenever he was in the pound to whenever we started taking him to the vet. They were trying to deny the claim because they didn’t have any of his records to see if they could prove that it was a “pre-existing condition”. They will try to say that everything your dog has is a pre existing condition. Do not recommend and this is a SCAM. If you do try and call about it, they’ll tell you that they’ll have someone reach out to you but within 3 weeks I never got a single call and any time I would call to get an update they would act like they didn’t know what I was talking about. DO NOT RECOMMEND AT ALL.

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