They denied every claim I submitted claiming it was a pre- existing condition- when it was not. ASPCA wouldn’t even cover the euthanasia for my dog who ended up having cancer. Initially, he was diagnosed with pneumonia and only after multiple vet visits did they determine it was lung cancer. The denied my vet visit claim and his end of life care. I paid hundreds and hundreds of dollars for absolutely nothing. I’ve signed my other dogs up for a different insurance. I wouldn’t trust them to honor any claims moving forward.

The fact they think they can justify raising my premium 44% YOY is unheard of. They want us to be ok with how spending 4k a year for a max return of $2500 is worth it.

HORRIBLE coverage--hardly covers anything and this company has the gall to charge customers $127 per month! Absolutely USELESS insurance! Additionally, keeps hounding customers to submit health records even when customers have submitted all health records and STILL hardly covers anything, which ends up costing consumers MORE money than not having insurance.

WOW! I was really hoping this insurance company would be the right fit. THEY ARE LIARS AND SCAM ARTISTS! I called repeatedly before I bought my insurance and was told the dental cleaning would be covered. IT WAS NOT because of "pre-existing conditions" I repeatedly asked about the Pre-existing dental issues and was told it would be covered. IT WAS NOT. ALSO, when I did get reimbursed, I had my account set up for a direct deposit. When I talked to someone on the phone they said they deposited it but my bank rejected it. MY BANK NEVER RECEIVED ANY DEPOSIT AND IT WAS NOT REJECTED! THEY LIE ABOUT SENDING MONEY! THIS IS THE WORST EXPERIENCE I HAVE EVER HAD!

It is the worst pet insurance on the market, this is a review from November 2024, they will never reimburse you for the invoices, they are a scam company, even the banks are suggesting you cancel since their accounts are always at zero

Horrible. Over charge and no help. Look else where.

I purchased dog insurance for my service dog when I got him last April 2024.

This is the worst pet insurance, I have never made a claim and my insurance just continued to increase. when I asked why they said age which is understandable, they also said because of the amount of other boxers were making claims. I dont see how my dog who is healthy should be charged for dogs that are not. I would even understand if it was a slight increase but an increase of 93 dollars. This is a total money grab company. whish I could give negative stars.

I have been denied coverage for my ninemonth old golden retriever because in August she had Giardia, which caused diarrhea, and she was treated for that. Then in October, she had diarrhea again and it was because of a food allergy. She was treated for that, and we have solved the problem. The reason they give for not covering this is that they claim her diarrhea is a pre-existing condition. I don’t understand how this is a pre-existing condition when it is too completely different situations.

They don't cover anything. If you want coverage for anything that you would actually need insurance for, you have to get it as an add on. Definitely a huge waste of money. Switching over to Banfield asap.