It seems like good insurance. But I have reached out to customer service three times since 7/28 with no response or acknowledgment. Makes me nervous for when I actually have to submit a claim

Pays very very low on preventive and puppy vaccinations

This is the worse pet insurance you could possibly purchase! Absolutely do not purchase this for your pet as they make it super difficult to file a claim and they deny most of them. It is a total rip off and they just take your money. They will have a few good reviews as they do pay out a small percentage but it’s like a Ponzi scheme as others pay the price for a few pay outs they do make. Our claims were denied and the second claim for our dog accidentally injured her right ccl chasing a puppy and they denied our claim as an accident. Again, shop around and stay clear of ASPCA as it’s NOT what they advertise.

Don't waste your time. Save your money and use it for your pet's needs. Remember when self checkout, ATM's, pumping your own gas, etc was going to save us tons of money? Me either! Same here. First claim they wanted everything but a video of my dogs birth. That plus the outrageous copay of $115.00! My medical copay is $10.

I have carried this insurance for over 2 years. Although my policy states allergies are covered, the insurance has not paid out anything. They claim they need more info, which I have sent as well as sent them my vets info. I have called on multiple occasions and the representative has always been kind and ensured me they would "personally be handling my case" I never hear from them again. Now my dog has a pre existing condition so while I can go to another insurance, she will never be covered with anyone else for her allergies. I have poured $1000s to ensure my dogs would be covered and I've gotten nothing but lies and being ignored. I will continue to submit claims and make calls until they pay what is owed. As for my other dog, I am removing her from this policy. I know now that if something happens to her, the ASPCA does not have us covered!

They will not give you money back they are full of Bs they will just take your money

If I could give 0 stars, I would. Just another company that wants your money, lie to you, and then do nothing.

If I could rat 0 stars I would.

I have been paying monthly for 9 yrs and i have submitted 4 claims. Submitted 2 just this month. Both claims were a week apart. First claim they took out my annual 100 deductible. Second one they also took out a 100 deductible. Worst customer service ever.

Its been 15 days since I submitted my dogs claim and everyday its denied because of missing medical records? My dog has had 2 doctors in the past couple of years, the first one retired, which is the reason changing doctors. This doctor recommended a specialist for his condition he had a year ago, we never visited that doctor because he was 45mi away. ASPCA repeatedly asked for medical records from both doctors and the specialist. I contacted his current doctor and the previous doctor and both confirmed sending ASPCA my dogs medical records and to be thorough, I also sent them copies as well. But they keep denying ever receiving them and now are demanding medical records from the specialist my dog never saw? I contacted the specialist and they do not have any record of my dog ever visiting? This morning I called again to check the status, and of course it was denied again for missing medical records. I think they intentionally make it difficult to discourage us from submitting a claim, I'm completely exhausted, everyday I'm spending an average 30min arguing and explaining, I can't do this anymore, I'm just trying to help my dog get better, I watch him suffer daily, no one knows whats wrong with him but so far I've spent $1800 on diagnostic tests and bloodwork and exams. These people don't have a heart.