They sent my pet's prescriptions to the wrong address in the wrong city. THEN I had to pay for the prescriptions AGAIN to be sent to the correct address and still don't have them more than a month later. Additionally, I have never been able to speak to a human about any of this, just the chat bot.

Update: they did give me a refund and canceled my membership before no show fees for the nighttime appointment were added. I will update if I never see that refund. If I could have gotten ahold of someone immediately besides the vet saying they’d see us at 11:20 at night or I’d get a no show I probably would rate higher. You should be able to talk to someone immediately with an issue like scheduling! 11:20pm Vet appointments are not normal!!! This is a very easy miss for anyone! Thankfully we kept our local one just incase.

Avoid this company at all costs.

Terrible company. The vet was average. I signed up because they said they had weekend appointments and then couldn’t get an appointment until Wednesday. I could’ve gotten an appointment with my regular vet by that time. My dog had an eye infection and the online vet just prescribed something

No app for I. Phone

I paid for the services because my dog has anxiety and all they could do was offer me one medication and tell me he needs a behavioralist, I would have gotten more out of my money taking him to an actual veterinarian.

Buyer Beware!!!

This is an absolutely horrid company !!! Stay AWAY! They cannot write prescriptions, they will tell you that you have to make an appointment with a vet in their network, within your area, good luck finding a in-network vet in your area for your needs. My cat has a wound, the vets in my area were for orthopedic and animal eye care ONLY! Defeated the entire purpose of paying them any money at all!!! Also, it’s going to very difficult to cancel your subscription. Be prepared!

DONT FALL FOR THIS SCAM! booked 2 appointments with them and the vet didnt show up to the zooms. Customer support is only through their chat and they just said "we are investigating why they didnt show". TRASH COMPANY

I want to love this service so badly. While you can get an appointment the same day (great!), it takes a week to get an RX (not great!). They charge a fee to transfer the prescription to Costco, but it still takes several days. I don't understand why this process isn't electronic and completed within a few hours.