The veterinarian I accessed through Dutch.com was wonderful but the Rx management, ordering technology and customer service were incompetent bordering on fraudulent. After three messages to customer service to enable a prescribed refill, they went ahead and set up a recurring subscription without my permission, charged me an outrageous price, and shipped the supposed “order” without my authorization.

I placed an order 5 days ago and it has not been shipped yet. Not even an e-mail. My cat is sick and no medicine.

If I could give 0 stars I would. Scheduled my entire day around the vet appointment. Vet never showed up on the zoom. Wasted a bunch of my time and wasn't able to get what I needed for my dog. I texted their care number, emailed, and tried a customer service chat. No reply from anyone on any of those.

Awful customer service. My address got autocorrected and a medication I ordered got shipped to the wrong address. I noticed immediately but there is no way to get ahold of anyone. I tried the chat and the automated system said 7 min wait. I waited for HOURS only for the agent who finally picked up your terminate the chat session. I have been waiting all morning to talk to someone. It is now the afternoon and of course the order was shipped to the wrong address. There is no way to speak with someone.

I have had 3 appointments. The first appointment I was sold an expensive test kit for a urine analysis for my dog. I got the kit, sent everything in & have been stood up for both follow up appointments to have the results explained to me & go over what may be wrong with my dog. I think this is an AWFUL service. I have reached out to figure out what is going on & cannot get any follow up. You have to message customer support & wait hours to days for a canned response that does not address the issues. Stay away.

While getting an appointment was easy, getting a hold of ANY customer support after that has proven to be an impossible task. I have been trying to get a hold of them so that I can get a physical copy of my pets prescription and to no avail. No one has responded and they do not provide it to you. Instead. you're forced to order and wait for them to deliver to you. I guess this is how they offset costs and make their money. Terrible business practice! If you have a pet with medical needs, I can't recommend this company.

Did a virtual visit. Vet was nice enough. Sent me my treatment plan. I ordered some prescriptions for a skin infection and was told they would be here in 3-5 days. It is now on the 4th day and the shipment now says the 21st. Today is the 7th. My cat is very sick. I have reached out to Dutch by text, email, and calling woth zero response from them. 0/10 would never recommend.

Signed up yesterday and gave credit card. I have tried all day to contact customer service via text, email, phone. No response except an automated, we’ll get back to you in 4 hours! I wanted to correct something in my pet’s profile but Edit will not allow.

Don’t waste your time or jeopardize your pet. They sent my Dog’s prescription to the wrong address THREE months in a row. They believe that Gabepentin and Trazadone are the answers for EVERYTHING and if they don’t work, then they’ll just tell you to increase the dosage. When you tell them that your fur baby had a bad reaction they say, “that’s strange. Could you upload a video?” but guess what?? The site won’t allow the video to upload. They almost REFUSE to prescribe anything that their Pharmacy doesn’t carry (the ingredients their Pharmacy uses is SUPER suspect) but if you can manage to get them to prescribe something that you know works for your fur baby because he’s been your fur baby for 11 years, they’ll tell you that CHEWY will fill it but guess what?? Chewy has decided not to work with them! In the beginning it seemed like they TRULY CARED, now they are one THOUSAND percent about the money. Any ETHICAL Vet would prescribe what is right for your pet, not only what is carried by their own Pharmacy.

I want to try the service but it worries me that there is no customer support number.