Easy to navigate online system and enter information

None

MetLife pet insurance is fantastic and puts my mind at ease when caring for my sick pet. It’s such a relief to know I can give my dog the best and not go broke in the process. Love this company

None

Easy to file claims. Very Responsive.

Metlife does a great job providing transparency on the different insurance you can choose from. The price is affordable and is so worth it for our fur babies! I always tell people they should purchase Metlife. It bring me comfort our babies can get the care that they need and we don't have to spend an arm and a leg...or should I say paw.

Multiple problems with numerous submitted claims not entered in the claims system and numerous delays due to the need to resubmit them and the need to contact customer service. Therefore, numerous delays with claim reimbursements. Also, given information on several occasions that is not consistent from customer service representatives.

Very easy to enroll. Plan explanations were comprehensive.

The vet was completely unprepared for the call that she took outside in front of her garage. I was looking for some long term maintenance for my cat chronic kidney disease including subcutaneous fluids and prescription medication. She said that is not something she can help with and she can not help with medication either. I found Dutch advertising to be completely misleading.

It honestly hasn’t been a good experience. After much back and forth for my dog’s allergy meds they still require me to see an in person vet which negates the purpose of having on online vet. They originally said I could pick up my prescription at my local pharmacy but wouldn’t send the prescription to the pharmacy. Everything seemed to be about buying products from them rather than being about what was best for my pet. A complete waste of my time and it’s my dog that suffered.