Zero rating. Puppy went in for spay which should be covered, no 14 day waiting period explained at all. Illness found, because less than 14 days , illness will not be covered. Insurance had bee dropped and have recommended to others not to purchase

Premium went up about 25% without notice. The "added benefits" were not worth that mandatory hike. I am not sure this insurance is a good value. I have been on it for 15 months and my dog has had two surgeries, and I am breaking even at best. I hope in the future my dog doesn't average two surgeries a year, which means there is no way I break even with this insurance.

Your impossible deputes every claim takes to long always looking for a way out of bill including request to dr for wrong info to make claim less

Get w the times

some claims for diagnostics tests were denied.

I can understand that they get alot of claims but at times it takes more than a month to complete the process. The last claims I submitted had lab reports and information from the Vet. We had already spoke with someone about the tests being run and we submitted the reports and notes of the vet. They received three requests for information and submitted the paperwork three times and then a fourth time by fax with a vet tech being on the phone as the paperwork was being faxed. They need to set up some way to let the client know how much they have left on a certain illness.

Six month waiting period on certain conditions? So my poor pup who had a luxating patella months after I enrolled won’t be covered? That’s sad! When I pay for my medical insurance, I’m covered. When I pay for my auto insurance, I’m covered. When I pay for my pet insurance, I’m not fully covered for half a year. What a shame!

While other pet insurance companies will pay for items they consider medically necessary for their clients, AKC does not. Unfortunately my dog is older, now with health problems, so it isn’t realistic moving to a different company due to pre existing conditions, otherwise I would. They are slow to pay compared to other companies and they will begrudgingly reimburse you, nickel and diming you at all turns. I don’t recommend at all. There are so many better pet insurance companies out there.

I appreciate the fast response that medical procedures were received by you from my vet.

I wish there was a website to log into where you could review your policy, see claim history and claim status, even submit claims... really anything to do with the policy