I have uploaded claims and they have disappeared even after a confirmation email. The review time takes about a month not 5-10 working days. The website is very slow.

This is our second dog with Met Life and we are about to get a 3rd dog who we will now have to consider going to MetLife for as opposed to one of your competitors.

I literally cannot get in contact with anyone.

I keep getting emails saying my claim is missing information. I submit that information, and I get the same email telling me the same information is missing. The email isn't clear to begin with. A real human (I assume) reaches out to tell me the claim will be processed ASAP, then I get the same original email saying information is missing. Have never had a problem until MetLife took over. Get your act together!

I was told by my employer when signing up with Metlife pet insurance that there were no pre-existing condition exclusions. But you have denied several claims based on this. SO DISAPPOINTING :-(

If you have a problem with billing and need a supervisor to assist you, forget it! They are all trained to say “I understand you” and “I am sorry “ which frustrates you even more.

Sometimes, reimbursements come quickly. Sometimes they come slowly. They rarely come with information until the final decision unless something is missing. A little more personal contact would be nice. And translating doctor speak into English. Why was something determined to be a pre-existing condition? How would I know or verify or know to appeal? Three stars because the process often works but information flows slowly and is sometimes difficult to interpret.

It is easy to submit claims - but takes really long to get reimbursed for visits. Although Once it is approved, it gets dispersed immediately to my account.

I've tried calling and emailing so many times with questions about my claims, and haven't been able to connect with a live human to help me. The only humans I've spoken to were the sales people who set up my premium. Very disturbing.

I recently put in 5 claims at different times and they were bundled together, causing confusion and delays with all 5 claims. When the issue was only with 1 claim. It took over a month to resolve and several phone calls and no clear resolution in the beginning.