You were the best but, you cancelled us

I have 2 dogs my old one is know 14 years old & my young one is 3 years old the old one has been with Nationwide since she was 3 years old recently I have received a letter indicating since they are changing their policy meaning cancelling X Ray, blood tests,EKG, nationwide has charged me fool price every single mounts for the major medical plan & wellness for 11 years & know that my girl is 14 years old they are changing policies.

I used to joke all of the time that “Nationwide is on our side”. Well, things have changed. Significantly. My cat is 13 years old and we have never once used the insurance because I have the major medical. It does not cover wellness or anything like that and he has been healthy. The rates keep increasing by significant amounts that I can no longer afford it. I think I would be too depressed to do the math regarding how much money I have given nationwide in 13 years and not actually used any of the insurance. The payment went from $73 per month to $124 per month. And that is with a $250 deductible. Not including wellness or prevention. I am going to have to drop my cat’s policy which puts him at great risk for the future because I won’t be able to afford treatment for him. Does anyone understand how scary that is? 13 years. And this is what we get??? Definitely do not get this insurance. There has to be something better.

My policy lapsed because my policy was not on autopay. In fact, you cannot put an annual plan on auto-pay like all your other bills. So make sure to manually pay every year so that you don’t end up getting stuck with a bill that you thought would be covered. So lame.

I have had Nationwide pet insurance for years for my animals. We were unaware of an expired credit card on three of our animals plans, and were not informed of this expiration. Nationwide claimed they sent us a letter in the mail, but didn't update our portal or send an email like every other communication - including the one for this review - was sent. We had a valid credit card on file for our 4th animal but our other 3 animals were dropped. We discovered this issue when our claims we denied despite the prior month (when we supposedly would not have been insured) being accepted. We are now not allowed to reinstate our insurance because during the time of coverage our dogs have gotten too old to have the insurance they now need. We are left stuck with over $4k in bills and more to come for two aging dogs. To say we are disappointed is an understatement.

Have not heard anything back regarding my application

no one ever got back to us. Even though I am a corporate customer

After creating the quote, I received the link via email to retrieve it. Retrieving it was fine but after filling in the information (including credit card), I hit the Purchase button and I got a pop up box and then it just returned me to the form page. I had to type in the URL manually in another browser in order to successfully sign up my pup.

Please do not process my application. Online it quoted $23 a month. I filled out the application then get an email saying over $49 a month. I'm not paying that amount nor is it even in the ballpark of the amount it quoted online which prompted me to complete the application.

They wanted me to write a review when the policy hasn't been issued and is waiting. I have given them a 3 star review because it was simple to determine which pet insurance policy is correct for me and the price is right. The program is super easy to use. I'll know more once I actually get the policy paperwork and have a chance to use it!