The representative hung up on me. I called to ask about insurance for my snake who HAD a respiratory infection, which has since been resolved. He told me it counts as a pre-existing condition and I would not be able to submit a claim for a respiratory infection for six months, but tried to get me to sign up anyway for "other possible reasons to go to the vet". When I explained that there were no other reasons I'd need to take my snake to the vet, and asked what the point would be in signing up now, rather than waiting six months, he hung up on me.

The coverage I signed up for is not what I have coverage for. Make it make sense. Why would I sign up for injury/illness and not wellness. I only signed up so I could have her wellness coverage since shots and meds are not cheap. I added the injury/illness because before insurance my dog ate somethings she shouldn't have. So, I decided to pay extra to add it. I filed my claims and now they tell me I Don't have wellness.

I received a letter cancelling my 9 1/2 yoa rottweiller’s insurance after being a customer through 2 dogs over 19 years. The letter stated that they were no longer going to be insuring dogs in my state because of the rising costs for healthcare of dogs in the state. This has been found to be an outright lie after speaking with friends that I referred to Nationwide. I also attempted to insure a made-up puppy to see if it would be accepted for insurance - it was.

I adopted my latest shelter dog in August 2024, needless to say she was a mess and the vet noted she would benefit for some anti-anxiety meds as needed to settle her, due to her trauma of long distance transport (24 hours in a crate). This was in September 2024

I took out this insurance on the 2nd of May and still haven't received the policy. I'm getting ready to ask for my money back. It has been a week.

I have had Nationwide for over a decade. My pomeranian will be 13 in September- If he makes it.

No one ever call me back ! I had an issue with my polices and no one call me to help with my issue ! I had a pet Keith nationwide for 7 years and I thought I would be treated better! The sales rep never called me back to explain to me what happen with my polices ! Once I sign up I can't get a call back to explain to me why he mis quoted me on my polices ! Once my money clear I can't get in touch with him or anyone who can answer

I have a problem. I can't log in to my account. And I still haven't received the card in my mail.

Too many pop-ups I don't like your website and it doesn't explain what the next process is and it should give the customer an option right away to add another pet to see what the discount would be before asking for the money right up front for the first pet

I haven’t received anything about coverage in the mail. No phone call. No email. Nothing. I don’t even know if we have a policy at this point.