They changed their billing and now use an outside company so there's a minimum 3% surcharge on top of your monthly premium if you use a credit card. They want you to link your bank account to this unaffiliated company to avoid the surcharge, which is a huge no for me considering they falsified her breed on their own and increased one of my dogs premium an additional $100 a month.

Beware of this company and their rate hikes.

Warning! Be prepared for steep jumps in premiums as your pet ages & has more health care needs. We are long-time customers of Healthy Paws pet insurance & just got notice our premium is going to jump from $146.71 to $1,210.83 a month. That’s an increase of 725%. Assuming this unbelievable jump in cost had to be a mistake, we contacted Healthy Paws & this was their response:

Healthy paws is a rip off and has terrible customer service. I've had them for 3 years, and i'm finally going to switch after too many frustrations. Several times, they don't reimburse the amount they should. And when you appeal it, they don't let you talk to a real person in claims to explain it -- you can only communicate via email (can't call or talk to anyone via phone) and it can take over a month to hear back.

As a physician I don’t trust health insurance policies to begin with. The pet insurance industry is not nearly as regulated as human insurance so it can be rife with dishonesty and no one cares. This is one of those policies. If you do not get insurance the minute your pet is born, do not bother getting insurance. First they offer you no verbiage of the policy when you sign up. Simply put in your dogs age, breed, and decide how much you would want them to pay if an injury happens. Then start paying your premium. They also don’t send you a written copy of the supposed policy you signed up for. When there is a problem that is common amongst your breed I guarantee it won’t be covered. ACL repair one side only and if your dog already tore one side they will never cover that on any other limb. That goes for anything else that can occur in more than one area. Think tooth abscess, knee dislocation, eye problems, etc… Despite, the fact that they say everything is covered it is not. The policy is in the legal jargon you would expect, completely indecipherable by the regular person. Once again you’ve never been provided a copy of this policy but when they don’t want to pay for something, they will send you a copy of page 4, 6, etc… that you never saw. Furthermore, it won’t even say what they say it does, its so nonspecific and arbitrary that it could be applied to anything. Maybe just maybe this insurance will cover if your dog is hit by a car. However, if a vet has ever jotted down that your dog ran in the street in the past… they will not cover it.

I have this insurance for my 2 pets, a cat and a dog for 5 years. I started paying $67 for both. Last year or year before the monthly payment increased to $88 for both, and I agreed to it because I thought it happened after we did submit claims after my dog's surgery. But now, only 1 or 2 years after, after I didn't submit any claims, they increased it to $125, which is almost 50% increase! It is insane ! They offer other options which you will need to pay insurance AND deductible not $250 that I have now, but %500 or even %1000. Before it happened I did recommend this insurance for everyone, but now I can say that it is unfair, increase should not effect all customers, it may affect those who did submit claims, even not all of them, only if it was a lot. How much we will pay in a few years, like for car insurance, $ 700 ?????

After four years of constant but reasonable increases (from $31 to $62), current year renewal for a healthy 6 year old 55lbs dog went from $62 to $97. An otherwise great company that I would have stuck with and often recommended ruined by idiotic decisions - note the numerous complaints here and on other social media platforms like Reddit.

Just received a 208% monthly premium for our 2 dogs. Went from $193.37 in May to $597.35 in June for our 6 yr old golden/boxer mix and 10 yr boxer. No health changes for either one. Both had been covered with healthy paws for over 5 years.

Title: False Advertising

Heathy Paws is horrible. Bottom line.