I have been a long time customer. Initially the fee seemed reasonable, the service was quick. However as the years progressed, the premium started to quickly increase. I noticed as the pets reached senior age, the annual premiums were increasing around 50% each year. Now I am stuck because I cannot find another provider to cover them and their now preexisting conditions. I was warned about them from another insurance company that when the pets get older they start charging high premiums. I believe this model shows they do not care about the pets, just making money and realizing that this is a good model due to once a pet reaches a certain age, they probably had a few issues. They are a DISGRACE and would never recommend to anyone. Read their policy carefully and ask plenty of questions before you commit to them.

Have had Healthy Paws for 7 years. Premium started at a low $33 per mo. Increased gradually at first, but just doubled this year to $255 per monthly. We NEVER filed a claim and ALWAYS paid on time. Healthy Paws will take your money. As your pet ages they will keep increasing rates until you are driven out of your policy. A win/win for Healthy Paws.

They don't pay for any wellness check up, which means I am just paying my monthly fee for everyone else's pet for the past 3 years... and when I filed for reimbursement, they requested "complete health history"... Why are there so many hoops for pet parents to jump through just to get what I paid for back? It's a really horrible insurance and I felt scammed.

Absolute scammy cash grab of an insurance company. I enrolled my cat about ten years ago and submitted his enrollment exam at that time. Since then, they did reimburse me for two claims, fine, that’s great. For the third claim, they claimed to not gave an enrollment exam on file and refused to pay out. Have talked to multiple reps without resolution and received notice that they closed my claim. I’ve paid $6k in premiums over the years and might as well have lit it on fire. If we didn’t have the correct documentation on file, why would they continue to let me pay them a premium for TEN YEARS? I am dropping them because clearly it’s smarter to just take the money you’d spend on their premiums (which were hiked up without notice, by the way) than to pay this scam company any money.

I’ve been a customer for more than 7 years. They used to have the best premium and customer service. I understand the increase in premium( my dog is not getting any younger) , but they started to give me a hard time with claims. They refuse to cover medically nessesary tests even after I provide notes from the vet. If I submit a claim once a year, no matter what is in there, they refuse to cover because they look at it as a wellenes exam. They don't read any medical records. Also, their customer service went down dramatically. People answering the phone sound like they just woke up and can barely talk. There is no way to trarck the appeals other than call them, but the only thing that would tell you is just to wait for an email which is always a script. I am now looking for a different company for my dog’s insurance. Hope they will at least have a better customer service.

They continuously increase your premium. They do not work to communicate with your vet for any claim. I’m convinced they troll all of the review sites and get their bad reviews taken down. Look at Reddit if you want honest opinions from previous customers.

If you have different options better get other insurance company. This company increase the cost more than 15% each year and that is absurd. It is probably you never used on your pets life but they dont care at all.

I am one of Healthy Paws original customers, having the same coverage plan (90% with $100 deductible) since 2012.

I insured my dog when he was 2 each year premiums went up in 5 years went up from 35.00 to 65,00. It was taking from my credit card every month, luckily never needed to use the insurance. I noticed on my last statement no charge was taking out. I called the company who told me they canceled the insurance in jan because my credit card expired. They said they emailed me, nothing in my box, they sent a notice to a house I lived in 4 years ago, was not forwarded. Why not a phone call? So I kindly asked them to reinstate the insurance, they said no the dog is too old!! Really, after I gave you thousands of dollars and never put in a claim?? Do yourself a favor, save a hundred dollars a month, maybe in the end you will get a vacation with the money. I will never use this insurance again.

Whatever you do for your pets in terms of Insurance DO NOT GO WITH HEALTHY PAWS OR CHUBB CORPORATION