What is even the point of having insurance when they don’t cover anything? Not only do they not cover ear infections or dental but they also changed my premium from $30 to $106 because of a breed mix up. My dog is a jindo Pomeranian mix and weighs 16lbs. I called to see if I could get reimbursed or have it roll over to next couples of months. Nope they “can’t” do it. Healthy paws friggin suuuuucks and it’s useless. Obviously run by people who don’t have pets or care about their wellbeing.

We tried two separate pet insurances when we got our beagle puppies in 2012 (Trupanion) and 2014 (HealthyPaws). I am based in Texas. Today, we pay $127 a month for Trupanion (for the older dog) and $208 a month for Healthy Paws. Our recent premium increased $80 per month this year "due to our zip code" which apparently isn't impacted at Trupanion. I've considered dropping coverage but with my dog's age now, it would be very difficult to start over elsewhere. Ironically, I went with Healthy Paws on a friend's recommendation. She also regrets Healthy Paws and went through a different insurance provider (Nationwide Pet Insurance) when they recently got a puppy. It's beyond frustrating (and unethical) what they do to their customers. LOOK ELSEWHERE!

Intentionally cancelled my policy. I being a customer for over 8years. And suddenly receive an email that my policy cancelled. No communication before. Seems , now my pet is getting older and they know it will cost them. Stay away from this company

Absolutely disappointed with Healthy Paws pet insurance! I purchased their policy with high hopes of ensuring the health and well-being of my beloved dog, but was left with a feeling of complete betrayal. My poor dog had broken teeth which required expensive dental work. Imagine my shock when I discovered that Healthy Paws not only refused to cover the costs, but also did not provide any refunds!

Please do not be tricked by this company for bringing you into their company at a reasonable rate, for them to have raised it each year between 15-20% and now in my dog's 6th year with them they raised it 40% over $300 in one year!

the company canceled my policy without getting a confirmation from me and did not reinste my policy as it used to stand. probably because my pet is now older . I HAVE PAID PREIUMS TO THIS COMPANY FOR OVER A DECADE AND PAID INTO THE POLICY MANY YEARS. their costumer care and the way they do business does has no regard for the costumers rights or well being

Absolutely horrendous customer support. They recently denied two claims I filed after my two dogs required emergency vet visits, and they said ‘anything done by a vet isn’t covered.’ Where else would I take my dogs? What other medical expenses would I incur OUTSIDE of a veterinary clinic? I’ve been trying to get a hold of someone, anyone at customer service to explain to me exactly what is covered and why I’m paying over $200 a month for 3 dogs if emergency care isn’t covered. But nobody is responding via email or phone. I’m going to cancel my policy immediately. If you’re considering healthy paws, I would very much recommend looking elsewhere.

The service is fine and the people are knowledgeable and helpful. The problem is the cost. I have just been told that my premium for one older pet is going from $246 to $423 per month for 70% coverage. Healthy Paws does not cover doctor exams, routine care and preexisting conditions. My recommendation is to look elsewhere. I have also done some research and it appears that Healthy Paws owns some review sites!

Worst customer service! Much better pet insurance out there.

In addressing the recent interaction with Healthy Paws, I am compelled to express my profound disappointment in their handling of customer concerns. The company’s response, both via email and over the phone, appeared to be a standardized, boilerplate reply, clearly crafted to align with HR guidelines rather than address the specifics of customer grievances. The email I received bore the subject “Action Needed,” yet, paradoxically, led to the unilateral cancellation of my policy without any required action on my part.