I obviously did not read the all the exclusions in the plan. Completely not satisfied with the reimbursement process.

Figo didn't cover Mando's last vet visit for his eye injury. I thought insurance was supposed to cover it?

As any other insurance they will do their best to avoid covering your costs.

STILL waiting for the $75 teeth cleaning for one of our two dogs. Unfortunately, it’s barel 1 star sit has been very difficult getting reimbursement. Highly considering cancelling monthly payments for 2 dogs. It’s just too much effort of resubmit records for simple dental cleaning. We were asked to send the same information 3x and only received reimbursement for 1 pet.

I don't understand the insureance or how to navigate anything for help. We are hoping that nothing major happens, because we have so many questions.

Customer service was great, very polite when I called to cancel. The problem is the rate increase was astronomical for my 4 year old dog. Many other companies have better rates.

Not a single claim has been honored. Not a single penny for a weekend long hospitalization for accidental poisoning. If that isn’t what insurance is for, then I don’t know what is.

Asked to provide the same information twice and seems like they will deny a claim or pay out as little as possible unless you push back. I'm waiting to hear back from their claims department and support but decided to cancel as it's not worth this hassle.

I can’t say one way or another bc in the past year I haven’t really dealt with FIGO other than to pay them every month. I haven’t placed any claims or anything. So I have no comment nor any complaints.

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