The worst support I have ever experienced. The length it took to process a claim is unbelievable. No one seemed informed enough to tell me when reimbursement would be processed. I am not happy and have canceled the policy.

I have been incredibly disappointed in Figo. The company goes out of its way to obstruct the claims process, via prematurely closing claims within 24 hours of requesting documentation, requesting documentation from veterinarians unrelated to the claim (even a veterinary office that had never seen my pet before), and using middle men in customer service to prevent direct communication with claims adjusters, and claiming pre-existing conditions if nothing else works. I feel that Figo does not care about the satisfaction of its customers or the health of their pets. I have cancelled auto-renewal of my policy, and have told other people to stay away from Figo.

Pressed the button 2 times by accident and you would not refund my money back.

I have purchased an insurance policy for my cat since 2019. In 2020, my cat was not feeling well. I brought him in to our local vet for a check up. Check ups were not covered in my policy at that time. The doctor noted that my cat was constipated, and recommended a science diet recipe.

Very difficult process and harder to claims approved than other providers.

I’m paying monthly, however nothing is ever covered. Why should I keep this?

Horrible. You cover nothing. Might cancel soon

Figo, the king of insurance Gaslighting.

When I submitted X-rays for my dog they would not cover it even though I supplied all the paperwork and had the vet as well. Very disappointing and I have not a new insurance yet but this reminded me to do so

Not one claim was paid