This insurance company is horrible. I submitted a claim for a sore right leg on my dog, they declined it do to a prior injury. Absolutely false.

The policy changed hands to another company and is terrible now. The total monthly premium costs the same amount as the deductible. And there is a very low limit for coverage annually. I’d be paying out $1400 annually for a $2500 limit of coverage. It honestly makes more sense to just put the money in a savings account every month.

This pet insurance has been the worst experience so far. I've had nothing but trouble when trying to use it. They always claim it's a pre-existing condition. My teacup Pomeranian has short legs, which means when he jumps too high, he dislocates his kneecap (luxating patella). The vet says he needs surgery to stabilize the knee joint after a tear of the cranial cruciate ligament, and that surgery costs $3,800. But this insurance company denied my claim, saying it was a pre-existing issue. It's so frustrating to pay for insurance all year, and then when you actually need it, they just won't cover anything. I definitely don't recommend this pet insurance. They only care about the money and don’t seem serious at all!

Really terrible service. They find ways to make you jump through hoops to not get compensation

I called in and tried to change my email and was told I had to do it online. But I needed my email address to login. I finally got someone on the phone who changed it for me. Then I tried to submit claims. Good luck! All the hassle to get a $50 check with all the claims I submitted after a year. Not worth all the hassle. Plz close my account.

Coverage is minimal. Not worth the money.

Not worth of having insurance for both of our dogs, $50.00 each in monthly payment.

At first I really appreciated the reasonable monthly price for insurance. However, it has become clear that the terms of the coverage were misleading. There have been many thing I thought would be covered that I am not getting reimbursed for.

Pretty quick to cancel your policy if you miss a payment. Had the wrong card in after closing it. No phone call, just a statement in the mail. Then they charge a reactivation fee. They need to do better on reaching out to their customers.

I’m paying over $100 a month for two dogs to have policies and none of our services have paid any thing back with the exception of $40 for Monte.