Horrible Pet Insurance! I had insurance with this company for 3 years. They raised my premium every year, which was more than doubled by the 3rd year. I had accident insurance and when my dog needed a CrCL knee ligament surgery after partially tearing it hiking and then fully tearing it playing stick shortly after. She was diagnosed by 3 vets to need surgery for an orthopedic injury, the company claimed it was an "illness" not an accident to they didn't have to pay the claim. I fought it in appeals, and they still claimed it was a "disease" my dog had, so wasn't an accident they didn't want to pay for. Horrible! I am out thousands of dollars for something I had pet insurance that should have covered. Please don't fall for their scams!

DOES NOT PAY A DIME!!! I hv spent months tryn to get them to approve an estimate & pay the amount do for the covered vet visits! Calling weekly jumping through all their hoops. My claim has now been sitting in the claims department desk with everything they need for three months. I don’t know how this shows that they have such a high rating. They are by far the worst company I have ever dealt with they do not care about the animal one bit. They’ll tell you they’re thankful for your continued loyalty as a customer, but they’re just thankful you’re paying the payment while jumping through all their hoops so that they don’t have to pay anything.. I have spent hours on the phone with themover the last six months! it’s become like a part-time job I have finally given up. They finally wore me down. Please do yourself a favor and do not waste your time and your money with this company. It will only bring you heartache. My next step will be the BBB.

Definitely not worth continuing.

Just like other insurance companies... ASPCA barely covers anything. Preventative care is a waste of money as well. They give you pennies for vaccines and don't even cover the total cost of exams. The monthly premium isn't worth it. Better to just save that money and put it towards the future vet bills.

I sent a claim two times, but no response.

Refused to pay for my dog's accident, even though coverage is for accidents. They have people reading from a a script to deny coverage, even after 2 vets sent extensive records. Give you the runaround. They don't care about your pets. Horror stories from other clients. I didn't choose this insurance. The policy was sold to to ASPCA. All of the glowing 5 star reviews are "verified", while the honest reviews are "redirected ". STAY AWAY FROM THIS INSURANCE.

Got a 2 year old healthy GSD rescue. Have had insurance for two years (he is now 4 years old) and without any notice see the auto charge go from $53 to $80. That is a 33% increase with no claims. Be prepared that by the time your animal is getting older you will be paying THOUSANDS a year for insurance at this rate of increase. I DO NOT RECOMMEND THIS COMPANY. Put the premium you would pay in a savings account for your fur baby!

I’ve been with ASPCA never a problem I made typo on percentage return they didn’t want to make the correction because they would have to re submit policy sorry for your inconvenience Customer Service and was told to change it next year for re enrollment 😵😫😱

Its alright.

We have turned in a claim to this company they have conveniently denied our claim. But nobody can tell us why and they tell me there’s no one to speak with about the denial if there was a lower score I would give it to them