I signed up for a high deductible and pay the greater amount monthly for 90-95% full coverage yet I am not covered for basic vet checkup fees (especially if it's a reoccurring visit for the same health issue) and don't get reimbursed on flea medication or vaccines. In my opinion it is really unfortunate that these things are not included. I have been looking to switch insurances because of this. I just wish I received some type of financial help when I can't help that my cat has an eye issue and needs reoccurring visits. Maybe you do cover it within a different coverage and I am not aware but I do like the insurance but it is unfortunate that these things are covered.

ASPCA is the WORST pet insurance out there! They’ve gone downhill severely in the last 2 years! They rejected a claim stating that the condition started prior to me having the cat who was rescued off the streets… So how are they stating it’s a preexisting condition, when the cat had never been seen by a vet before I rescued it. The vet put a wrong date in the record and send a letter to clear it up, taking accountability for their mistake, BUT ASPCA still rejected claims stating preexisting condition… it’s a scam “insurer” RUN DON’T WALK AWAY!!!

I was charged twice for pet insurance once on date due and again just recently for a dog who is my service animal for a mix of mental health issues please reach out to me so we can fix this or lawsuit will be filed

I was upset by the new medical records requirement. The bill states what was done. So why medical records for any visit? I don’t have time for this addd burden

You coverage doesn't cost even 50% of the portion in which vets charge. The price monthly is now out weighing to continue with service even with preventative service

AWFUL SERVICE... GOT DENIED ON MY MILOS CLAIM. FIRST TIME USING MY PETS INSURANCE..BECAUSE OF THE WORDING ON HIS INVOICE.EVEN THO IT STATES PAYED IN FULL..

Been paying for this insurance for over two years and have yet to actually put it to use. The cost per year would have been enough to cover the annual expenses for all the standard shots, dewormers, and tick / flea preventatives which by the way are not covered here.

My claim got canceled without my knowledge. Not only that, these people is saying that I canceled it....

I haven’t had a ton of experience with this company. I came over from a previous company that I loved but unfortunately could no longer get in my state.

I was told that an invoice I sent for preventative care would take two to four weeks to process...for yearly checkup and shots. They have no problem debiting my credit card on time each month. I got this insurance in July and this is my first claim. DO BETTER.