I’m totally shocked whenever I file a claim. SPOT covers more than what I would have ever imagined. I’m impressed with their service and their quality! In my opinion, Spot is great coverage for any pet!

Very fast process and was surprisingly easy to submit the claim and monitor it on the app. I set up direct deposit so I was able to get reimbursed very easily, although I would say setting it up was sort of buried in the app so I would suggest they make that easier to find since I stumbled across it.

Thank goodness for pet insurance or we would have had to pay $500 for an infection!

Spot has been great, so helpful when my poor little Maisie started having seizures.

I previously had pet insurance through Nationwide. The only reason I switched was due to Embraces relationship with USAA. After the first claim I received an email stating they were doing a health history check on my dog. Shortly after I received an email with a list of things they won’t cover. Many of these things were temporary in nature, like diarrhea. It would be like my insurance saying you had a cold six months ago, we won’t cover anything related to a cold for 1 year. Buyer beware. They are polite. That’s about it. I should have never left Nationwide.

This is worse pet insurance you ever can get be aware the make a problem for everything plus you have to pay in front of your packet after that they don’t pay you back make a problem ! I will never get something like this i cancel the policy right away very bad company!

Just like any other insurance company out there. “We‘ll cover the small stuff.”. God forbid your furbaby gets a rare disease like ours did. They just went “Sorry! It’s now not covered by our policy!”

Starting the process was easy however I kept receiving an error message in the diagnosis section. I was trying to write what was on the paperwork I receive from the vet.

This company is a scam. They take your money and refuse to cover anything. We have had all our claims denied. While they will give a pretty answer the result is you getting screwed over and they walk away with a smile! They are dishonest about the waiting period upon when you purchase the policy and it's definitely set up as a "gotcha" policy. Heads up to if they claimed they haven't received your forms for a claim submission its a sign that aren't wanting to pay out. Plus they will change the waiting periods after they find " Pre existing conditions" and use it to not pay any claims. They need to be investigated especially for taking advantage of honest pet owners who want to provide the the opportunity to give their pets vet care. How horrible?!?! All those policy holders who believe they are covered when they arent and find themselves out a few thousand while having to deal with some narcissist cracking a fake smile!

First claim was easy, her first set of shots. This one which was for a $550.00 emergency service has yet to be resolved since 6/14. Horrible customer service by a gentleman I spoke with when I called. Listening should be a key component of service not arguing. This procedure was performed by an emergency clinic but they are still asking for records from the primary. All paperwork has been submitted numerous times diagnosis with detailed info, what procedure was performed and invoice, but still no resolution. A waste of time and energy for $45.00. I never write bad reviews but will end up cancelling my policy. Really disappointed. This claim has lasted longer than a month.