Spot placed so many barriers to my first claim, I canceled in frustration: 1) calls went to an off-shore answering service that was useless; 2) the claim was commingled with an invoice among my pet’s medical history and that had to be removed by an agent of the company; and 3) the company continued to ask for medical records that were far more clinical than required. Not recommended unless you are willing to put up with confusion and processing delays.

Still waiting for my reimbursement for my claim. I emailed. So far no response.

multiple claims denied that are covered. for every time you submit a claim you have to resend medical history for every single vet visit your pet has been to in the past, Why don't they keep that on file? Then they deny it. waiting on over $1000 in reimbursement for covered claims that they are denying.

I enrolled a new cat, my family, and added a plan. Long story short I received some emails and I had a lot of questions concerning how I and what process I had to go through in order to get insurance. I called several times and I kept getting a lady that did not speak English well and any question that I had. I’m sure she was reading from a manual on what she should answer. I follow spot on TikTok and sent a message and I did get a call back and the issue got taken care of. I have been a customer for I’m sure at least two years with one cat I added you guys because I feel safe with my cat having you as insurance.

Thank you Spot Pet Ins. for providing affordable coverage. We are praying puppy Duke will have a chance to recover from illness.

I took time in choosing pet insurance for my dog, Rookie. I chose Spot because it had 2 different tiers. I chose the Gold tier. It covered everything i needed for Rookie. I have health insurance why shouldn't Rookie. It was a life saver.

Spot is great, not only can you always speak to a real person, but they get right back to you regarding your claim. Payment is super easy and quick. Great pet insurance.

Great insurance company with awesome coverage and ease of claims process.

willing to help when you need help and great service

In general, it works very well. You upload the information to the system, and within a few days, you receive the reimbursements. My suggestion would be that for those of us who don’t understand much about how insurance works, the policy could be more explanatory.