If I could give zero stars I would. They denied every claim stating they were pre existing conditions and I have proof from the vet that they are not and they still will not reimburse. Filed a complaint with the BBB. I wish I had never purchased this insurance. I had Nationwide previously with another dog and they were wonderful. I was really disappointed because I had heard such great things about this company on social media should have just stuck to what I knew.

Once we figured out what browser we could use, the rest was pretty straight forward. Since our dog was so

There’s always an excuse and when I do get reimbursed. When I finally do… it’s like tiny fraction of what I actually spent.

They are the absolute worst company to partner with for pet insurance. After calling customer service for almost a week and not being able to get in contact with anybody to help me so I can cancel my policy before the 30 days and of course nobody answered I finally was able to get in contact with somebody today to be told that I could not get a refund, but they will go ahead and cancel my policy or something that I had never used never again. Will I ever listen to somebody about using a pet insurance company like this again their customer service people are phony. They are liars and they need to learn how to answer the phone. What kind of business runs with nobody answering the phone?

This is the

Please - save your time and money and do not go with Spot Pet Insurance. I thought I had done my due diligence, and was so disappointed after paying for several months and submitted my first claim. I had to find out through the App that it was denied - they never sent me a letter explaining why they denied my claim. They will do whatever they can to deny your claim. There was a typo in one of my dog's veterinarian notes from one year prior to the accident, so they relied upon that to deny her claim when she injured her leg one year later. So disappointing, so disengenous. Find yourself an insurer who will do whatever they can to assist their policy holders - not scam them.

Prior to picking SPOT, I had done A LOT of research. We picked this company because we felt it best fit our puppies needs and picked a plan based on past puppy experiences with accidents and illnesses, etc. I thought it was such a good plan we paid for the year in full to get the discount.

After initially thinking I might have finally found a decent pet insurance provider in Spot, I’ve had my confidence in them shattered by one denied claim. My dog’s at‑home cancer screening flagged a moderate risk, so my vet ordered an abdominal ultrasound. Spot refused to classify the ultrasound as a covered diagnostic, even though their illness plan explicitly covers exams, diagnostics and lab tests.

If there were an option to put zero stars I would.

We are still waiting for reimbursement for a $900 vet visit.