Still waiting on my refund.

When making the claim I was never told where the money was gonna be sent to process was quick but no way to see if and when and where the money will be refunded to.

Every claim I have written has been denied. They have asked for medial records for minimum of 1 year and my dog isn't one year old. I have also submitted other claims and they were denied as pre-existing conditions. Upon supplying additional information the claims were still denied. DO NOT GO HERE you will write a check for insurance only for all claims to be denied.

This company is a SCAM! They denied my claim for my dog's hospital visit without explanation. Please don't fall for this fraudulent company.

Worst insurance company. Do not hire this company. They will not approve any of your claims although perfectly legitimate and inline with supposed coverage. Spent an hour on the phone with customer service and they stated that my dog was completely covered for a dental cleaning only to get completely denied. Very unprofessional. Do not recommend. No one was willing to be helpful. Claimed to reach out to Vet office which was false. When proper documentation was provided, I was denied. I’m absolutely disappointed as I’m out of $1000.

Hard to work with, claims keep getting denied for silly reasons.

$130 a month to deny every claim citing an unrelated condition.

Sometimes have to submit claims twice or call customer service to get a claim paid.

Absolutely the worst Pet Insurance Company! Filed a WELLNESS Claim and they denied it even though it was covered. I have sent in the Invoices 19 times and they say they can't read them, but I sent the same invoices to other people and they are just fine.

My dog recently had an issue with an abscessed tooth, which she is still being treated for.