Very dissatisfied with the bill coverage. Constantly either only getting a 1/3 of the cost, or nothing at all. Cost of the insurance vs. what we get reimbursed has not been worthwhile. Cancelling very soon and moving elsewhere. Such a shame.

Spot Pet Insurance never seam to have all the medical records even though we send them repeatedly, and the service refunds are very small compared to the veterinarian costs. It's just a monthly subscription that should be canceled at this point.

Purchased, 5 years and 7onths of medical records. Claim was denied because my cat take gabbapentin when she goes to vet(gets scared) they denied due to her being perscribed this, for a rodent ulcer. Which has nothing to do w it. Theu also sent me an email statting that my insurance was rwady to process claims, then said i still had a 8 wk period to wait.

They completed my claims without waiting for everything they needed to actually reimburse me. So I called them and they said they needed the medical records. I called the vets and they stated their offices had sent all of the records the day before and the morning of my call. I wrote to Spot and told them that and they stated "We do not leave claims open indefinitely, and if we reach out to the clinic and the records are not received, the claim is closed."

Along with your rate increase, do you also plan to raise the allowable expenses for vaccines and preventative care and other items?

You pay monthly for your pet insurance with the expecations that when they fall ill, you have coverage. I did not realize that there was a max annual amount. I am a little upset and disappointed that one of my dogs will not have any reimbursement for his surgery in 2 wks. You also do not have the ablitlity to upgrade your insurance without a penalty. The penalty is... you dog has to be symptom free for 180 days. My dog cannot wait that long.

Don't waste your money. I got the highest amount of coverage possible supposed to get 90% reimbursement but on a bill for $150 I got $10. back and 2 out of 4 claims have been denied one for $364 saying not eligible for reimbursement. They will find a reason to deny your claim every time. so don't waste your money

Trying to jump thru hoops to get the advertized $25.00 Amazon gift card. Two agents told me to call Amazon!!! What a rip off! Still no gift card!

Haven't received any reimbursement in the mail and I have been in contact with their support line and still haven't received any on my end.

I used to give them 5 stars but now they are awful to deal with. I have submitted 4 claims for a new puppy I adopted and they require “soap” notes, doctors notes, I submit them and they deny. I bought the gold plan that covers preventative care as well as accident and illness. Everything should be covered. I am going to cancel and switch to lemonade. This used to be a great company.