I expected this to just be direction on how to help my elderly dog. I was wrong. It was way more than that. It is exactly like telehealth for us. The cost was no where near what taking my 16 year old dog to the vet and putting her through the travel and trauma for the same kind of care for what her issues were. Dr Voorhees was amazing. She checked her over to confirm her diagnosis. Prescriptions were called in the same day. They do need to be shipped directly from their pharmacy so still use your veterinarian for emergency issues. They also have an after care plan and a test coming after her antibiotics are finished to make sure the UTI is gone. They’re very thorough. Will be using this company for as long as I own pets

Vet was very helpful in making my doggie feel better

Dr. Scanlon, She (Vet) was pleasant, very knowledgeable with thorough explanations on the issue and I did not feel rushed.

He took the time to look at her

The experience was quick and painless. The vet was super kind and understanding. Got right down to the problem and prescribed antibiotics. If your pet has an obvious allergy or respiratory infection definitely recommended. the vet clinics around me only had available appointments a week out and would cost around 100 a visit. I paid 100 for the year for dutch.

If theres 0 stars i ll gladly give it to this insurance the shittiest money hungry insurance ever run away u ll be spending on your pet and pay the insurance these people will not cover u and its a joke an exam per year its like no point im spending 24 dollar more on insurance u dont get nothing back

This is a terrible insurance. Don't bother. Constant requests for more information from the vet, just so they can deny your claim. I had preventative coverage for my dog, and they requested 2 years worth of vet records to reimburse for a vaccine. You don't need 2 years of records to do this reimbursement. If you like to jump through constant hoops, and get denials, this is the insurance for you. Also, canceling the insurance is a nightmare. There is no way to do it online. They make you call them to cancel. Terrible business practice.

Absolutely terrible. And giving me the run around for months. quick to take my monthly payment but when it comes time to claims they are doing everything possible to waste my time and try to find ways to not pay out the claim. End of the day they will need to pay the claim but it's very frustrating that they're wasting so much of my time trying to fight about paying a claim when I pay them every month for insurance so why do I have to fight with them when the time comes for them to honor their end of the agreement. they clearly dont care About my pet if they're not reimbursing the vet bills making it harder for me to afford to take her back to the vet and when I explain this to them they act like they don't care ... I've tried calling them asking for a supervisor and sat on the phone on hold 30 minutes . Job and can't just take all day to sit on hold for pet insurance to try to get them to honor their end of their contract slash agreement. its very frustrating being stuck with this insurance to avoid negative repercussions from existing conditions that happen while I had spot pet insurance. No idea I had to fight every single claim or I would have definitely gone with a different company...do yourself a favor, save your time & money & g with ANY other pet insurance company #stayAwayFromSpotPetIns

I have been a Spot Pet Insurance client for about 13 months. My Premium for both my dogs together was 116/ month. When it came time for renewal, the charged me 151/month, over a 30 % increase. When I asked about his increase they informed me that it was due to the age of my dogs and because of the Vetinarian rates in my area. My oldest dog is 11 years old, so a 1 year increase in age should not translate into a 30% increase in premiums, nor do I beleive that Vetinarian rates increased by 30% in my area. Therefore, I consider this a "bait and switch" tactic. As a result, I cancelled my Spot Pet Insurance and will look elsewhere.

Terrible customer service and trying to rig me on reimbursement