My 12 year old dog has a growth on her hind leg since she has mobility issues Dutch worked. The vet was very nice but if you think you’re getting more than the 10 minute window allotted to you you’re not. That was fine too. Prescriptions were given. Antibiotic cream, antibiotic and pain meds. I checked out and the time span given to receive the scripts was reasonable ($20 to expedite) until it actually shipped. Then 5 days was added to the delivery date for my dog that has what looks like an infection. If prescriptions are going to literally ship from one side of the country to the other the consumer should know that. Now I’ve spent $200 on scripts my dog has to wait to receive. I thought the extra money was worth it so she’d be more comfortable but her waiting for medication isn’t helping her. If you just need general care? Yeah maybe this will work. A week and a half for needed meds? Absolutely not!!

Absolute horrible. I’m not even certain we talked to a real veterinarian. No advise on a 4 minutes call and it was over. This service is terrible.

**REPLY TO DUTCH: Your team never reached out to me regarding tracking, your response is misleading. **INITAL REVIEW: They are missing the mark on user experience. Getting an appointment is great but it is impossible to find and track your pet's paid for medicine order. Told it would arrive in a day or two but no order or any tracking available on their actual site, I never recieved an email about my paid order, nor a text. Two days later I'm wondering what's going on, no notifications. I had to find the order via the webpage on my phone where I placed and paid for it initially, thank God I kept the page and didn't x out of it. Then was directed to a third party app from Shopify to track the order and there isn't any tracking there either. Dutch should have all of this information in one place, similar to Amazon. I shouldn't have to go to three different places to find and track a medical order. I still don't have any updates. One med says in transit but no tracking information, the other three look like they are sitting in the queue but again, no update. It's stressful, especially when you have a senior dog in pain. This site should allow images to be uploaded so that I can show the complicated steps it takes just to track medicine orders.

The doctor was pleasant, the appointment went great. The prescription process is a nightmare. Very unclear instructions. Was told to order from an outside pharmacy and now I’m waiting for the prescription to be authorized. So it’s not helpful if you can’t get the antibiotics in a timely manner, nor does it help if the pharmacy they tell you to use (petmeds) doesn’t carry 1 of the 2 prescriptions prescribed. So then what do you do .. because you don’t have a physical prescription to take to another place. So I’m not recommending Dutch.com

This whole thing is a scam. You get a video call from some flunkie claiming to be a veterinarian who tells you they're creating a prescription for your sick pet. Then the prescription is never shipped because Dutch.com won't "approve the prescription." RUN. Contacting my bank about the fraudulent charges right now.

I had to change my 5 star review to 1 star.

Horrible,a rip off, scam

I am for the most part happy I. The service all the way through the service until I asked about a price match on a prescription that was given for my dog, and wasn't responded to in a reasonable time for the sake of getting my pet started on the meds so I just ordered the meds at a higher price than I could of paid

The vet was fine & provided my pet w/ the meds she needed for her bladder infection last Saturday. She said getting the prescription transferred to a pharmacy would take longer then going thru their pharmacy so since she needed the medicine ASAP I chose to use them. The script was supposed to show up on Monday or Tuesday w/ the datesbut we're going on FRIDAY & still no meds & now they're saying it won't be here until the following Monday. I wasted so much money since I'm going to take her to her vet tomorrow to get her relief. If I wouldn't have kept getting updates that her meds would be arriving I would've taken her sooner. Wish I could get my money back. Very unsatisfied customer

Try to bill you for same service after you pay once cant get ahold of anyone account information screwed up where you have to call just get billing information and alot of website issues.