Hard at times to send in for reimbursement and takes a while for judgement

Absolutely horrible. Claim has been declined 4x because of mistakes made by your claim reviewers. Unacceptable

She made me feel like I was annoying her and that I did not know what I was talking about.

I’ve had MetLife pet insurance on both my dogs for the past three years. As of lately processing claims has become a hassle and is often messed up requiring you to HAVE to pay close attention. Example is when processing a two claims at the same time (one for each dog) the app has automatically changed one of the claims from one dog name to the other on its own about a few days to a week after the submission. The problem with this is they will either deny the claim as a double submission or recently approved it under the dog who has 90% coverage vs the dog who has 100% coverage.

Pretty good but they take forever to pay.

I have a policy with MetLife already I wanted to add a second dog and was given the most ridiculous price quote i ever heard. My Lexus car payment was less than the quote.

3 different fax # return as undeliverable, chat agent would not give any info. Due to one letter in my last name incorrect from your end. Never received refund for feline leukemia and rabies submitted in Aug.

I would give negative stars if I could. The absolute WORST!!!! DONT WASTE YOUR MONEY!! My mother purchased a policy for puppies. Within less than 60 days afterwards, my mother passed away at the end of March. It took until June to finally gain access and for MetLife to grant me the authority to her account to get the policy transferred to my name so that I could submit claims for services provided for the puppies. The process of submitting claims is not easy. You will need to be sure that your veterinarian gives thorough soap notes as well as an itemized invoice in order to file claims. So if your veterinarian is difficult to work with in this process it will indeed it affect your ability to get reimbursed for the claims. Metlife was far from easy to work with took forever to get me on the policy and then ended up denying the claims because it had gone over the time to submit claims. How convenient for them? When the policy itself states that I should have had the authority to act on my mother's behalf. The claims were still denied regardless of my situation. I would NEVER recommend MetLife Pet insurance. My mother was elderly. Even if she didn't pass away and tried to do this on her own it would have been very difficult and confusing for her to accomplish. She would have most likely just thrown her hands in the air and given up. When you log into your account there's very limited information. There's zero history regarding payment history, communication history, message history, etc. It's very basic. It makes communication with them complicated and confusing. 👎🏼👎🏼

Two of my claims have been processing for around two months now. The first claim I had to resubmit because they forgot to reimburse me for my second transaction in the claim. Then I had to resubmit several documents several times for both claims.

Too much time processing claims and your Premiums are unacceptable which has caused me to cancel my policy.