They never sent my the explanation for a double charge via email as requested. Double charge was never returned, let alone explained. A month after double charge insurance went from 100 per month to 150. This is after being a loyal customer for years, which I still am. I’ve had good experiences as well with this team but it’s hard to overlook unexplained charges and such spikes in cost.

I reviewed this company last year and wanted to give an update/experience for comparison. I was paying the monthly insurance premium, submitted vet bills and received zero dollars back. Someone recommended Fetch pet insurance so I swapped over. Went to the vet submitted the claim and received the full amount back. What a huge difference. Even when Fetch said they needed additional paperwork they did the work and reached out to the vets office to get what they needed. Hope this helps anyone out there looking for pet insurance. My vets office said that Lemonade was another good one. Steer clear of MetLife pet insurance. All I did was lay money out at the vets and for the monthly premium and saw nothing in return.

The app is easy to use and easy to submit claims, especially after a recent updates in the past year. Most of my experiences with customer service have been positive. The turnaround time is sometimes slow on claims , I have had issues with a few claims that should’ve been covered, and the price going up significantly in the past year- these are the reasons I am not giving a higher rating

The company does a decent job of approving claims but it takes far longer than it should. It should not take multiple weeks and a few inquiries to complete a claim.

THIS IS THE MOST ABSOLUTE. HORRIBLE. PET INSURANCE COMPANY! I have insured my dog since she was eight weeks old and have been with MetLife Pet Insurance for a while. I have experienced superb service from other companies, but unfortunately, not with MetLife Pet Ins.

A faster turnaround would have been appreciated

When things go right, it's very easy, quick and simple.

Company denies hip chew claim that recommend and that is covered. Don't use met life they deny everything.

The price for the insurance plan I have has gone up so much that it is ridiculous! For what you charge, you should reimburse me within one to two business days. Sometimes I have to wait several weeks and that is not acceptable!

very slow payments and sometimes wrong (lesser) reimbursement amounts if even by few dollars it makes a difference. Payment increases not good.