You people continually screw up the claims I submit. I have yet to submit a claim that doesn’t require me contacting you to get the claim properly processed. I’m still waiting on a claim from January where you have yet to pay for the valley fever test for my dog Charlie. In my most recent claim you only processed part of the claim. I submitted 5 allergy prescriptions and you only processed 3. What is wrong with you people.

Takes forever to process your claim. Routine and reoccurring prescriptions are a headache to get processed if you have them filled through chewy (or any other pharmaceutical companies other than your vet) as there are no notes or invoices from your vet.

My claim was denied and I was told I hadn't submitted the correct paperwork and that I was "upset" with them, they also refused to get a supervisor. I had to call back and request a supervisor who confirmed all my paperwork was correct, my claim was incorrectly denied, and that I should always be able to contact a supervisor if I asked

Claim reviews takes several days to process and there should be a way to upgrade coverage during the current term.

My dog has been to a vet exactly once for an infection on all 4 feet. I filed the claim and 70% of the vet charges were denied because MetLife classified them as ‘preventive care’ even though the ONLY reason the dog was at the vet was the infections.

ENDLESS requests for revised paperwork since they stall on reviewing your claim and then say they need ‘new’ doctors notes. All this for an allergy shot reimbursement. God forbid I have an actual large bill to review. They will stall for months and most likely deny. I am going back to Lemonade, this is a joke.

Turnaround time on claims and mobile app

My claims process has been so difficult because I ordered multiple products some that are covered and some that are not. I explained which items the claim was for but the processors cannot seem to understand that and continue to deny the claim for the items I’m not trying to file a claim for. I have emailed, added a note to the claim and called customer service and no one can help.

Items were not covered that should have been from the conversation I had when I signed Sophie up for the insurance.

I have to constantly resend invoices and additional info for a dog that they have insured for over 6 years and who has documented renal disease. Also raised my rate from $50+ a month to over $80 a month with no upgrade in services