I have been denied coverage for my ninemonth old golden retriever because in August she had Giardia, which caused diarrhea, and she was treated for that. Then in October, she had diarrhea again and it was because of a food allergy. She was treated for that, and we have solved the problem. The reason they give for not covering this is that they claim her diarrhea is a pre-existing condition. I don’t understand how this is a pre-existing condition when it is too completely different situations.

They don't cover anything. If you want coverage for anything that you would actually need insurance for, you have to get it as an add on. Definitely a huge waste of money. Switching over to Banfield asap.

They will charge you after you cancel!!!! Be careful!!! I have requested twice now for cancellation and have been charged twice now. On top of the fact they literally don’t cover anything. I’ve submitted multiple claims that according to the coverage should’ve at least had some sort of reimbursement. When I got absolutely nothing for it.

The money that ASPCA gets in donations 46% of that money goes to payroll for the CEO and the employees the CEO makes over $1 million dollars a year with several employees making over $100,000 a year not much of the money reaches any animals it's all going in the pockets of greedy people

$170 refunded for over $1100 in charges. This was vaccines, bloodwork prior to dental (his first ever, no major issues), and the cleaning itself. Not at all worth it.

I signed up for a high deductible and pay the greater amount monthly for 90-95% full coverage yet I am not covered for basic vet checkup fees (especially if it's a reoccurring visit for the same health issue) and don't get reimbursed on flea medication or vaccines. In my opinion it is really unfortunate that these things are not included. I have been looking to switch insurances because of this. I just wish I received some type of financial help when I can't help that my cat has an eye issue and needs reoccurring visits. Maybe you do cover it within a different coverage and I am not aware but I do like the insurance but it is unfortunate that these things are covered.

ASPCA is the WORST pet insurance out there! They’ve gone downhill severely in the last 2 years! They rejected a claim stating that the condition started prior to me having the cat who was rescued off the streets… So how are they stating it’s a preexisting condition, when the cat had never been seen by a vet before I rescued it. The vet put a wrong date in the record and send a letter to clear it up, taking accountability for their mistake, BUT ASPCA still rejected claims stating preexisting condition… it’s a scam “insurer” RUN DON’T WALK AWAY!!!

I was charged twice for pet insurance once on date due and again just recently for a dog who is my service animal for a mix of mental health issues please reach out to me so we can fix this or lawsuit will be filed

I was upset by the new medical records requirement. The bill states what was done. So why medical records for any visit? I don’t have time for this addd burden

You coverage doesn't cost even 50% of the portion in which vets charge. The price monthly is now out weighing to continue with service even with preventative service