Refused to pay for my dog's accident, even though coverage is for accidents. They have people reading from a a script to deny coverage, even after 2 vets sent extensive records. Give you the runaround. They don't care about your pets. Horror stories from other clients. I didn't choose this insurance. The policy was sold to to ASPCA. All of the glowing 5 star reviews are "verified", while the honest reviews are "redirected ". STAY AWAY FROM THIS INSURANCE.

Got a 2 year old healthy GSD rescue. Have had insurance for two years (he is now 4 years old) and without any notice see the auto charge go from $53 to $80. That is a 33% increase with no claims. Be prepared that by the time your animal is getting older you will be paying THOUSANDS a year for insurance at this rate of increase. I DO NOT RECOMMEND THIS COMPANY. Put the premium you would pay in a savings account for your fur baby!

I’ve been with ASPCA never a problem I made typo on percentage return they didn’t want to make the correction because they would have to re submit policy sorry for your inconvenience Customer Service and was told to change it next year for re enrollment 😵😫😱

Its alright.

We have turned in a claim to this company they have conveniently denied our claim. But nobody can tell us why and they tell me there’s no one to speak with about the denial if there was a lower score I would give it to them

I had a claim recently, 3 times sent for a refund but no response yet 3 weeks passed.

DO NOT RECOMMEND!!! This insurance will find any way to deny a claim and won’t give you a reason why! WASTE OF MONEY!!! If you are with VCA try their insurance instead, it covers way more and it’s the same cost!

I had a claim processed on 2/11 and was waiting for reimbursement to be deposited. I called ASPCA on 2/11 to find out the status and was told reimbursement was processed on this date and will be deposited via method of payment on file. I called again today and was told check is in the mail. Rep was unapologetic and unconcerned. I was flat out LIED to...NEVER AGAIN!!!

Very disappointed. I was excited to find a reasonably priced pet insurance at ASPCA. I have a rescue dog that I got at the end of May 2024. In June of 2024, I took him to the vet (prior to my ASPCA insurance policy) because he had been stung by a wasp near his eye. The eye swelled shut. The vet said he had an allergic reaction to the sting. Now, several months later he started having skin issues on his neck. After repeated vet visits, the skin issues were resolved. The vet (different from the first vet due to my relocation) said the issues were caused by a seasonal allergy. ASPCA denied my claim for the skin issues, citing "an existing condition". So apparently the insect bite reaction and the seasonal allergy are the exact same thing. They also said that ANY claim regarding an allergic reaction will be denied going forward. So that's how they can be so reasonably priced, by denying all claims. Thanks ASPCA.

Once again this insurance continues to fail when it matters most. I had to bring my cat in for a cardio exam, without it he can't get a dental appointment because the dentist won't risk putting him under otherwise. Fine, sure, can't do anything about it but bite that bullet. At least I have pet insurance, surely that will help! Ah but of course. Claim denied in full, not even a partial coverage or anything put towards deductible. This insurance charges more every year and covers less and less. Absolutely trash, won't be renewing.