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Pets Best - Pets best. I am very angry
So this may slightly be my fault but I need to vent and need options. I have had pets best for 2 years. My golden retriever blew her ACL and I took her to a surgeon and they confirmed it. The entire process took 5 months. I called pets best to see how to proceed, they said to pay the bill and then send everything to them. So I did.
They just came back and said that they will not reimburse me because I don’t wait 6 months to have the surgery. WTF!!! and why would you not tell me when I called to ask how to proceed?!?
Am I just out of luck? Or do you think that this is worth fighting? I am out $7k now. This is why I had pet insurance in the first place!!!
Geico - What happens now?Car accident
Back in December I got in a car accident. Literally work 4 mins away. I only drive to work to be able to pay my car and insurance. Long story short … I was in a 2 weeks waiting period before my insurance started thinking my last insurance was still active (it wasn’t). Police came and still accepted the insurance. Didn’t get cited or anything. My insurance said they can’t cover since it was during the waiting period… guy attempted to contact a lawyer and claim injuries but wasn’t injured after all or they didn’t find anything wrong. He doesn’t wanna admit to fault because he was speeding so obviously his insurance is blaming me. They called and threatened to report me to DMV and get my license suspended if I don’t pay 15k… I told them I wanted the case to be re-evaluated since I know I’m not 100% at fault. They never called again and since then my license is still active. I haven’t heard back from either his insurance or the lawyer he was trying to claim injuries . What happens now ? Is my license still a threat to be suspended due to my insurance not being active at the moment even if the cops didn’t ticket me ? Should I just not worry if they’re not calling me anymore ? I also don’t wanna get in trouble but the fact that the guy tried to claim injuries and lied about his speed isn’t fair to me
The Hartford - The Hartford
This past Sunday, while watching a movie at a theater, someone ran over brand new my motorcycle in the parking lot. Thankfully the person who did, told an employee and waited for me. He gave me all of his information. I filled a claim with his insurance, The Hartford and am a little worried about it now. Within a day of filing the claim, they have switched the adjuster and the new adjuster told me, “honestly, I don’t know. I’m not going to ghost you…” when I asked for a timeline on them getting back to me. Are they just going to give me the run around?
State Farm - I need help
I am a 37 year old female. I have one child age 10. I do not smoke or drink. I have applied for 2 life insurance policies. One thru all state 6 years ago. One thru state farm 30 days ago. I am a recovering addict and have been clean for 12 years . I have passed every drug screen since than. I keep getting denied because I'm in a matt program. I have taken this medicine for 12 years. I have been denied because on this medication. Any advice on where I can apply?
STD company - STD Overpayment
Located in Oregon, USA
Short Term Disability insurance related to parental leave
I took parental leave from work in 2024. My job/company is entirely remote, so my employer uses a benefits manager, JW, for payroll and insurance, and a third party administrator, Sparrow, specifically to manage short- or long-term leave, kind of like a concierge service for employees (because rules vary significantly from state to state). I signed the things that Sparrow told me to sign.
I was supposed to be paid from the state, from private STD, and topped up by my employer. I didn’t have a STD policy of my own; I was told that my employer took out a STD policy on its employees. Payments were confusing, delayed, and as a new parent I was not paying attention. I didn’t tally things up until recently to do my taxes. I’m missing a 1099 from STD so I called Sparrow, who said go to STD, who said go to JW, who said there was no STD policy for me… but if there was it should be in my W2. Taxes were withheld from STD so I said regardless of how we got here, I need an accurate W2, which is in the works. And it looks like I was overpaid by the STD amount.
Lo and behold, today I got a call from the STD company saying my STD claim was denied and submitted for overpayment. I kinda laughed… I’d just been signing paperwork and living my life. How the heck did they approve and pay a claim on a policy that does’t exist? And why did Sparrow/JW request that money? And why was I told it was my company’s policy? So I told the STD company that they can recoup the money from one of the benefits managers. This strikes me as an unenforceable request for repayment from me, but I don’t know what I don’t know and would appreciate any insight about how to navigate this. Thanks in advance.
AAA - AAA Renters Insurance
So awhile back my husbands car was broken into on the street and things were stolen. All I did was called AAA and asked what the deductible was. Well that someone caused them to cancel my policy even tho a claim was never filed. Has this happened to anyone? Everytime I call, they say I can’t have renters insurance if I already had a claim. Are all renters insurance like this? You’re only allowed 1 claim then they cancel you?
But again, no claim is on file and nothing was done. All I did was call and ask what the deductible was.
Embrace pet insurance - Embrace pet insurance increased my Annual Rate 55%!
I have had Embrace pet insurance for my dog and cat for 10 years and they have always been Awesome and I have a 90% Reimbursement Rate on covered claims . They have covered many claims and have helped alot . I do pay a hefty monthly price to have this peace of mind. I’m use to an annual increase that’s incremental but a 55% jump from 220 a month is just outlandish in my opinion to 340 a month now . Have you experienced a High Rate Increase also?
Cigna - OON claim reimbursement with provider who is sole proprietor
My wife has started seeing a new therapist who she seems to really like.
The therapist is out of network for our insurance (Cigna) and I think does only self-pay, but issues a superbill at the end of the month that we can submit for reimbursement. This superbill contains her NPI number but not her TIN.
I have submitted claims with these superbills to Cigna but they have been denied due to lacking a TIN. After seeing the denials I googled and found that this provider is a sole proprietor therefore her TIN is actually her SSN, and that it is a relatively common practice for solo therapists to be structured this way instead of through an LLC.
If she declines to provide a TIN to our insurance company is our only recourse finding a different provider? I’m not going to ask my wife to switch but just want to understand the lay of the land.
Geico - Geico increased our rate by $300 after updating odometer and said California law prevents correcting it?
We recently got hit with a $300 rate increase on our 6-month Geico auto policy just because we updated our odometer. Here’s the timeline:
- We bought a used 2022 Chevy Bolt EUV in August 2024. At the time, the odometer read ~30,500 miles.
- In January 2025, we started a new auto policy with Geico.
- Now, in June 2025, we updated the odometer to 36,500 miles through their system.
- After this update, Geico increased our premium significantly.
I called a Geico agent, who told me the system assumes 36.5k miles over the entire life of the car, starting from the car’s model year (Chevy Bolt EUV 2022). Since it’s about 3.5 years old, Geico calculates our annual mileage as ~10,400 miles/year, even though we’ve only driven about 6,000 miles in the 10 months we've owned it.
She also said that California law prohibits them from adjusting the previous odometer data, even if we can prove when we bought the car and how much we’ve actually driven. That part sounded the most questionable to me, but I’m not sure, which is why I’m here for some advice.
I’m not trying to cheat the system, we just want our actual usage reflected accurately. I can provide documentation of the purchase date and odometer at the time (from the bill of sale or DMV forms), but I’m not even sure that can help since the Geico agent said there’s nothing they can do to adjust the previous odometer.
My questions:
1. Is it true that California law doesn’t allow insurers to adjust for actual usage if it wasn’t reported at the start?
2. Has anyone successfully appealed something like this with Geico?
3. Should I just start shopping around now for another insurer that works better for low-mileage drivers?
Appreciate any insight or advice. This feels really unfair and arbitrary, especially since we were trying to be honest and accurate with our info.
State Farm - finally able to cancel State Farm
I've always had a fairly good experience with State Farm. I had a fire claim around 10 years ago and they paid promptly. I also had a boat claim several years ago and, in spite of some issues, they paid that as well without too much trouble.
Last year they increased my homeowner's premium from $2k to $3k; then in November a tree fell on my house. Most estimates for repair were in the $20-30k range. State Farm's adjuster said the damage was less than my deductible ($9800).
I also tried to get quotes from companies that State Farm suggested. These seem to mostly be brokers for contractors and not contractors themselves. 2 never responded, 2 inspected and declined to bid, and the 3rd submitted a bid to State Farm that was the same as all the bids I received. As of last week, my adjuster was still "working on it". Meaning, I assume, that they were just going to wait it out until I gave up and did the work by myself. Note to State Farm: your strategy worked! Sitting on a claim for 4 months while a roof leaks is a good strategy for not paying a claim.
I've repaired much of the damage myself (basic carpentry), I paid for the tree removal ($3500), and I'm paying for a replacement roof. All of the roofers who quoted said it would be $15k to fix the damage and $20k to replace the entire roof, and since my roof was getting old, I opted for replacement. I'm getting close to $30k spent. Yesterday I happily canceled my policy and switched to another company at 40% less for the exact same coverage.
I understand that State Farm is in business to make money and not to pay claims, so I expected them to lowball the repair cost, but 1/3 of actual cost is just silly. What annoys me most is all those years of wasted payments for insurance that wasn't really insurance.
Hope this helps someone else not learn the same lesson the hard way.
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