Not so much as friction but the increasing insurance premium year by year seems to far outweigh the long term benefits my pet gets from AKC insurance. Time will tell if a much greater residual benefit will come.

The exclusions are somewhat ridiculous. Including lymes and arthritis. If human insurance excluded those items, there would be outrage.

I have had several claims that were not paid and with no correspondence from AKC Pet Insurance about why the claim was turned down.

Ive been spending $65 a month for 18 months. I turned in $2800 in vet bills and was only refunded $270. Big waste of time and money.

Your prices are exhorbitant and you are too slow in settling claims

Very expensive and doesn't cover much. It is for catastrophic incidents, that's all. They change the "rules" every year if you read your booklet. Less coverage, more money.

Used to be great. But reimbursement rate has plummeted, claims take forever to process. Call Center hopelessly understaffed.

When I talked to the lady on the phone she was very rude and she seemed that she really didn't want to help me or answer my questions. I really don't think I will do business with them again

So far only had to use the insurance during the trial period when puppy ate some glass, but I have had a paid policy for a year with no incidents. I like the policy and it should help a lot if I ever do have to use it. What I don't like is the online experience. Customers should be able to create a secure online account to manage the policy, payment, and claims. My schedule makes it hard for me to make calls during business hours, so I don't like that I either have to call a representative or send personal information through email to make any sort of change to my billing. Also it would be easier for me to make sure I have the coverage I want if I could look at quotes online rather than have a representative explain them over the phone, and if I were to file a claim I'd rather submit it through a secure online profile than through mail, email, or fax. That said I have had a good experience when I have had to contact customer service for billing/quote related matters, but it would have been a lot more convenient if I didn't have to call them in the first place.

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