Was a member for many months and my situation changed where my work compensation comes at the end of the month. I spoke on the site with "Jeffrey" and asked them to change my billing date from earlier in the month to later in the month. Seemed like a very easy request and I was denied! Something so simple as changing a billing date apparently is not an option, so canceling was the only option at that point. I am very shocked that such a simple request was denied and that apparently my business is not important enough where they could change my billing date by 2 weeks. I hardly call that customer service, well poor customer service yes. I am shocked and disappointed something so simple could not be accommodated.

My experience with Pawp was horrible Today our puppy died due to pawp negligence. There vet misdiagnosed the problem now our puppy died and they would not pay for the vet bill even though it said on the site the funds were activated by the vet. Never in my life will I ever trust a virtual doctor for a pet or myself. A body can't be diagnosed without seeing seen in person and run tests this here should be illegal..

I was picked on by Alishia , one of their customer service representative , made fun of and talked down to, with groans and sights throughout the conversation. I guess she assumed since I have a thick accent, it is a good idea to raise her voice at me and treat me with disrespect. She ended the the conversation with " LISTEN, you are not getting paid, your claim was denied".....OMG.... since when does customer service representative talks to customers that way? My claim was denied because we had doctors visit for severe vomiting and dehydration. Supposedly that is a preexisting condition, since my pup had vomiting 2 more times in the last year. You make your own judgment people.

My Rocco (canine) got sick over night with rapid breathing, chest inflamed and trembling. I told the vet and send about 6 videos at their request. After two vets saying for me to wait to the next day and that they would not open the claim tool

Worst customer experience I’ve ever had. I filed a claim for a diagnostic visit to a specialist recommended by my vet for my 18mo puppy. During the 6-week-long saga of trying to get this $1100 claim addressed, here’s what happened:

After purchasing a membership, I asked about my cat vomiting green fluid, hiding, not eating and obviously not feeling well. I didn't see any poop in the litter box. I was concerned about possibly a hairball. Doc T. said that I should give my cat 2 mls of olive oil every 6 hours for 24 hours until the obstruction passes. And asked if I wormed my cat. After 12 hours, my cat felt worse. I wish I had never waited and put my poor baby through all that unnecessary silliness just because PAWP didn't have the nerve to tell me how serious this could be. I'm glad I trusted my instincts and went to an emergency room. My cat had swallowed a string that wrapped around his intestines. The surgeon said he probably had 12 hours to live. I will be canceling my membership. That was the most useless $19 conversation I've ever had, all because PAWP was so concerned about a waiting period. Greedy. Heartless. You should have told me how serious this could have been. My poor kitty had to suffer unnecessary.

My first time using pawp and it was a little underwhelming. My cat keeps itching and licking his paws so I was messaging a vet to see if it could be an allergy problem. The vet told me that I should check for fleas and instructed me how to do it, but while I was checking they ended the chat. The fleas test came up negative and now I still don't know why my cat is so itchy!

Reply from Odie Pet Insurance

If you are so desperate as to use a company as horrible as Waggy pet, try typing something up in your basement first. You have a higher chance of that actually working....By the way, they dont send out letters anymore -- and also, customer service through their website sends out no reply emails....So you can't have a discussion with them. Its only one way communication.

I have been holding this story inside for 6 months, I did post on one FB Board. This is my FYI if your claim was denied, and you feel that you are right, make sure your paperwork is right, and Fight, I WON AND IT TOOK ME 6 MONTHS. Here is my story.