Was a bit disappointed with response to call was for me to call poison control WHO quickly stated for me to call the vet.

Spent hours with my husband to try to upload appointments and bills, and prescription drugs and there was not enough room on your end to upload. Can't even get your address to express mail this and will call someone on Monday to get address. Wasteful time. Walter and Pamela Lewis for Cranberry. Also, can't change our current address as you have the old address. Sincerely, Walter and Pamela Lewis

I've called Covered Insurance with a question, and they told me they would have the agent call me back. Since that call, I have called the agent twice and have not received a return phone call. This non-responsiveness is very frustrating and not good business.

What an almighty rip off - have been with Pet plan for years and find every way not to pay out with excessive and increasing yearly premiums as your pets age. Seriously -I urge anyone considering a policy - to review the option of putting money in the bank each month. A surprising number of vets agree this is a better option.

I canceled my membership back in November due to a loss in income and not being able to afford it anymore. I was given a free month and thought that my policy would be canceled after said free month. Wrong. I was just charged for ANOTHER month after I had thought it was canceled. I contacted support and explained what happened and was told that the policy was canceled today by customer support and they would not be issuing a refund due to the fact that there was no record of me asking to cancel. However I have both screenshots AND email receipts of the conversation I had with a support rep. I told the rep of this and told them I wanted for someone to call me so that I could speak to someone instead of messages and I had to do this two or three times before the rep just issued me a refund and I instituted I wanted to speak to someone, and the reps response was “ I just said your refund request has been processed. 😊”. Ridiculous that you can’t even speak to someone on the phone. If I knew it was going to be this difficult to cancel and be misled and just been rude to I would not have signed up for this insurance. Edit: Finally got ahold of someone and they were able to clarify the miscommunication however I will not be going back to this company.

Had a 34% premium increase without notice. And that increase supposedly include a 15% "healthy pet discount"! So the premium increase was supposed to go up by 57%???

We've had AKC Pet insurance for several years. Our dog recently started having intestinal issues, so we had a series of visits to the vet. Unfortunately the source of the problem hasn't been determined, so we're still working though it.

Buyer beware….terrible…terrible…terrible!

I immediately reconsidered. Ordered coverage one day and canceled the very next day. 7 days later no confirmation of cancellation. Plenty of e mails cajoling me not to cancel and guilting me for not providing coverage but no confirmation that my immediate request to cancel has been honored. I am shocked by this and expected professionalism.

I don't seem to be able to get an answer about reducing my deductible. And I really hate it when I can't get a person on the phone when I call. I realize you are probably short-handed, but for goodness sake, find a way to call people back instead of expecting them to be on hold for a long time. I have been somewhat successful getting a to my question by using email, but your representative obviously doesn't know the answer. Do I REALLY have to cancel my new policy and start over? I need to have this issue resolved asap.