Horrible company for cat insurance. First time I went to the vet to bring my cat, who was a stray, they told me that all her conditions were pre-existing because I can’t prove they weren’t with a previous vet record. How could I have a record for an adopted pet who was living in a bush. Basic message was, only take in cats that were bread, BEWARE OF STRAYS or SHELTER CATS. Beware of the fine print and all the exclusions. I was shocked to find that they refuse coverage for so many random reasons. They will kill you with kindness to get you signed up, but then you get the sharks once it’s time to see the vet and submit a claim. Pretty much assume you will be denied. I’d assume they are good if you never need to submit a claim for cats, but if you do they won’t pay. Plus, the customer service is terrible. When I went to cancel and express my concerns, the cancellation agent said “you are unproductive and need to spend more time reading the entire contract.” I was taken aback because I just found out my pet had a medical issue and the insurance denied the claim so I was naturally upset. Tristan, the agent, is a horrible person. I asked if they could refund my premiums for the past 4 months since they refuse to cover anything. He told me they are regulated by the American Pet Insurance Company (APIC) and APIC says they can not provide refunds. So I called APIC and asked if this is true and they said “we have never heard of this.” Tristan is an interesting choice for customer service. Overall, maybe good for dogs (I can’t speak on this), but don’t buy for cats. There are better options I’m sure. But probably better off just paying out of pocket.

I called to check on claim status and to change payment for my renewal due on 1/11/25 and it now appears my policy was cancelled. I do not see an option to renew with my new payment method. Bad communication sadly. I called today and had a fantastic rep , all is good and thank you for the follow up.

I strongly advise folks NOT to go with FETCH Pet Insurance. I ended my policy with FETCH due to their unethical practises. FETCH diagnosed my pet with a pre-existing condition that my pet doesn't even have, as an excuse to deny my claim ! FETCH's actions were contrary to the Veterinarian's medical records for my pet ! I will do my absolute best to put the word out there (in Social Media) in hopes that folks don't get taken advantage of by FETCH Pet Insurance.

I appreciate the coverage and the comfort of knowing that my pet will receive optimal care if she has an emergency situation. I’m not happy about the increasing premiums, which average about $30 per year. I enrolled 3 years ago at approximately $65-$70 per month and I’ve been informed that her premium will now be $120 per month, in spite of the fact that I’ve submitted no claims.

Make sure u sit through and read every single fine print. They make you pay for the insurance up front which is understandable but don't even think about submitting a claim for the first month it will be denied as they claim to have a waiting period before u can even use their services

You people suck!!! All u do is is ask for paperwork you already have to put off paying on a claim 🖕

Don’t understand if you covered the bill, why you only paid less than 300.00 when we had to pay the vet almost 900.00. Not very good insurance.

$170 refunded for over $1100 in charges. This was vaccines, bloodwork prior to dental (his first ever, no major issues), and the cleaning itself. Not at all worth it.

I was disappointed entirely. I paid for the most expensive coverage snd only got back less than 150 out of a nearly 700 bill. They didn't cover the deposit my vet charged even though that went to the exam fee. They didn't cover any of the shots or tests needed nor any medication. I am entirely unhappy. I found other companies for less money per month that when given the same recipt would cover almost every dollar.

Don’t be fooled by the self described “cute” app presentation, using bright colours and emojis to make it seem like they are your friendly next door pet insurance…This is a sneaky, soulless insurance company that will manipulate and squirm out of any claim it possibly can. Delay. Deny. Defend. I wouldn’t be surprised to see that written in big letters on the office whiteboard.