Terrible insurance carrier.

They post false information on website. Expect yearly amounts to raise to the point you would be better off putting money in your own bank. At first I liked the service but the company has totally changed. Now I. Stuck at there mercy but don't recommend for new customers.

Happily paid for 9.75 years never needing to make a claim but wanted to ensure in an emergency I did not have to worry. I paid $73-$105 a month over his life, it increases yearly even if you don't make a claim! Then when it came down to an end of life emergency, they paid out $89 (my deductible was only $200). Roughly $10,000 paid over his life time and they paid me $89. Let me preface by saying that when I signed up they told me the cost of burial/cremation is covered which is why I went with them... ITS NOT! Put your money into savings, don't waste it on them, they wont even considering helping when you have to make the worst decision of your life.

After paying $75-$105 monthly for my dog since I brought him home almost 10 years ago and NEVER needing to make a claim until his very last day I am so disappointed in what a waste this was. I was happy to pay as I didn’t want to worry about finances in an emergency and wanted to ensure I could help my dog. Well, with never missing a payment and only having a $200 deductible, Trupanion paid out $89 in my dogs end of life emergency. Oh, and they don’t cover the cost of cremation/burial, which I was told they did when I signed up! You’re better off putting your money into savings and holding it for a raining day as I feel like I threw it away!

Basically lots of double talk and bs. Too many hoops to jump through when its time for them to help, except when they take your money.

Do not waste your money on Fetch. It’s completely useless and offers no help at all. It’s nearly impossible to get in touch with anyone. I spoke with Andrew, who was rude and unhelpful, claiming Banfield wouldn’t provide anything but never bothered to email me with any updates. The customer service is awful, and reaching anyone on the phone is a nightmare. I’ll never recommend Fetch to anyone—avoid it at all costs. It’s a scam.

I paid for the the top of the line coverage and you guys barely cover anything lemonade is sooooo much better

Terrible customer service and trying to rig me on reimbursement

Signed up mid 2023 with them to get insurance for my cat. with a $200 deductible I was paying $36/month. Over the course of 1.5 years they kept raising the prices slowly to now it being $60/month thats almost double than what I originally signed up for. I just moved to a different province and when I asked them to change the address on file they said my rate will go up to $115.... I was absolutely not going to pay that and when I asked them to cancel my policy they left me on hold for 40 minutes and then finally got back to me and gave me 100 different pitches as to why I should stay with them. I started to get annoyed and actually told them straight up that I'm not happy and I dont need a sales pitch I just need my policy cancelled right away and they just kept going trying to convince me. Ive never dealt with someone so horrible and annoying..

This company skirts over the fact that your deductible is used in an untypical fashion. For a $1300 bill, they only covered $49. My deductible is $1000 and I pay 20% of the bill that’s covered. The issue is that they calculate the 80% they pay first, put your deductible towards that, and then reimburse so it’s a much smaller reimbursement than typical insurance would do. I’ll be switching back to Embrace even though my premium will be a little higher.