You people haven’t given me what I ordered

They cancelled my dog’s insurance. She is almost 15 years old and can’t get insurance anywhere else at her age now. I’ve never missed a payment in 15 years and this is the thanks I get, especially when she needs it most. They said they were discontinuing “the plan” she was on but their employees told me the truth when I called to inquire about the reason for cancellation - Nationwide is cancelling all dogs over the age of 15. Despicable.

I’m writing this because I wish someone had warned me sooner. My senior cat, insured for 8 years with no claims, has experienced outrageous increases in premiums over the past few years. At the rate that they are increasing premiums, I will be paying over $200 per month soon. This company clearly takes advantage of pet owners with senior pets by inflating prices to outrageous levels. I’ve seen multiple accounts of 80% price hikes once pets reach 9-10 years old—this is flat-out predatory, especially for those who’ve been paying premiums for years with the expectation that their pets would have coverage as they age. Yes, I get that insurance companies need to turn a profit, and I was prepared for some yearly increases, but this is way beyond what’s reasonable. This level of price gouging is unacceptable. I’m forced to cancel now.

I will never use Pets Best again, in my opinion, they are a terrible insurance co.

1. Too expensive 2. Nearly $500.Yearly exam not covered 3. Missed 1 payment canceled 4. At $50. A month look for something more affordable!

We have two dogs with Embrace Pet Insurance. We filed a claim with our second dog, and with the printed documents. However, Embrace wanted the written notes from the Vet which were not sent to us. How can we send the written notes when the vet doesn’t send any or has none? We wasted the fees paid for the wellness and have to wait an entire year before we can obtain any wellness claims until our dog reaches it’s first anniversary with Embrace.

If NO star was an option to submit with a review, I’d have done that! In big caps, DISAPPOINTED, HIGHLY! I will NEVER recommend this pet insurance to any of my friends and family for their furry kids! I bought this pet insurance for our 3 furry kids, a 10 year old Yorkie, 10 year old Siamese cat, and a 9 year old Shih Tzu. Our 10 year old Yorkie had teeth extraction, preliminary blood tests prior to the surgery and a microchip installation. My plan had the additional preventative care as well and all treatments were very clearly listed as covered! They had the requirement to have up to 12 months of medical history from the Vet! Fortunately, our furry kids are healthy and except their annual vaccinations, they hardly ever visit their Vet! Their Doc even makes fun that RIGALI-Malik kids are back for their boring annuals! This Insurance completed our Yorkie’s claim with $0 reimbursement with absolutely NO notes and a reason as to why nothing was reimbursed! I had to make numerous calls demanding an explanation! Their broken record was that we don’t have Tobias records for all 12 months and other vets! After confirming gazillion times that our kids always have had ONLY ONE vet since they became our family and that they hardly visit their vet except their annuals, WTH you want the vet to submit for every month that Tobias stopped by to say Hello in the month of January????? I have cancelled insurance for my kids and will NEVER reconsider them! They still have NOT reimbursed a dime! Stay away from them! They love to take the premiums and reimburse a big fat ZERO! Worst insurance and customer service EVER!

When we first signed up, our plan included coverage for my dog to get neutered. We waited until he was one. Finally completed the neutering, submitted the receipts, and our coverage miraculously changed to “it’s doesn’t cover neutering”. I’m very mad, very disappointed. Faithfully paid for our plan to take best care of my dog, and for nothing. YOU HAVE COVERED NOTHING!

I was happy with this insurance, but at the end of last year they raised my premiums by about $150..I think this is excessive as I have been a member for over 5 or 6 years..That is excessive!!!!!!!!There is no reason for that!!!!!

I added my work for a discount but it did not add to the plan