This is our first time using insurance for a pet, we have an English bulldog pup and was told over and over to get insurance. We’ve had our policy out 3-4 months and have already used it several times. We’ve have zero complaints on getting our claims approved and refunds sent out. It has been a game changer for us!

Its alright.

I signed up for Spot Pet Insurance believing it would provide financial protection for my Persian cat, Cyrus, in case of accidents or illnesses. However, my experience has been nothing short of frustrating, misleading, and an absolute waste of money.

We have turned in a claim to this company they have conveniently denied our claim. But nobody can tell us why and they tell me there’s no one to speak with about the denial if there was a lower score I would give it to them

I had a claim recently, 3 times sent for a refund but no response yet 3 weeks passed.

Too many emails that do not reference other emails Fetch has sent; the links to download information often did not work and I had to sign in multiple times to try to access what I needed.

I’ve been with ASPCA never a problem I made typo on percentage return they didn’t want to make the correction because they would have to re submit policy sorry for your inconvenience Customer Service and was told to change it next year for re enrollment 😵😫😱

This insurance is a scam. We signed up within a couple days of adopting our two new kittens. They tell you to take them in for a wellness exam within a week or two after you adopt. We did that. This exam was, of course, within the waiting period. Fine, we paid for it out of pocket and didn't submit anything. One of the kittens had started having diarrhea so they did a fecal test just in case it wasn't just the stress of the move and food changes. It came back negative and our vet said to just give it a little time. Everything else checked out well with both cats--happy and healthy. Then a month later diarrhea is back and bad so we go back to see why. They do a PCR fecal test and some bloodwork. But because diarrhea was mentioned in her first appointment, now they consider it a pre-existing condition and cannot be covered. Imagine that, a kitten with diarrhea, as if that is rare. Now I have paid over $1,000 out of pocket and none of it is covered, or even goes even toward my deductible. I have to pay for insurance that doesn't cover anything that might be in any way tied to GI or diarrhea for another 6 months before they "might" not consider it a pre-existing condition anymore.

Don’t use this service. I signed up for an annual membership and had a video call with the veterinarian who was sympathetic. I have three sick cats and she prescribed medicine for all of them. I went on their website and paid $25 for a pharmacy processing fee and expedited shipping which is supposed to be one to three days. I then got an email Estimating the delivery would be on the fourth day… Which is national holiday so I’m thinking maybe I won’t even get it on the fourth day. I sent an email to their customer care team which I got a delivery failure for the next day because they refused to accept the email. One of my cats is extremely sick… I can hear every single breath he takes up his nose, and if you’re gonna be in this business to care for animals, then my expectation would be that you have an appropriate sense of urgency that they be cared for, otherwise I would just go to my regular vet. Yes, they may charge more, but at least I would’ve walked out with the medicine my cats needed… At least I would have some comfort level that they would get better. Right now, I walk around, checking on them all throughout the day to make sure they’re still eating drinking and breathing. If any of these people in this organization had their own pets, perhaps they would be a little more sensitive to the anxiety and the needs of a pet owner who has sick animals I signed up for an annual membership, but I guarantee you that I will cancel it before it renews. These people should be ashamed to call their customer service at Dutch dot come because

I would not recommend. Claims were denied on my senior dog when he started having liver issues because when he was a puppy he had a high liver enzyme reading after surgery. They claimed pre-existing condition. My other two dogs were still insured with them when they started not paying claims because I started using Pet Desk points and paid ahead on my account. When I used my credit balance they claimed I was getting discounted services. The line items on the invoice were not discounted, I was just trying to use my credit balance. That was when I did the math to see if I was really saving anything over a three year period. I was shocked to see that I was paying hundreds of dollars more by having the insurance. I no longer have the insurance and just set aside the money each month into a fund and I'm saving a lot of money.